- Unwanted Goods: In accordance with The Consumer Contracts Regulations (2015), you have a 14 working day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. The cooling off period starts on the day after the day on which you received the goods (does not include weekends). You are responsible for the cost of returning the item to us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- Providing that unwanted goods are received back by us in "as new" condition, we will refund payment for the goods. We don't mind if you open the product to check it, however any used or damaged products will be subject to a 25% handling fee so please take care when opening your item. These refunds will be made within 30 days of return of goods. Should you wish to cancel your purchase within the 14 working days 'cooling off' period, please e-mail us at [email protected]
- Please tell us your name and address, how your order was placed and any payment reference (ie Paypal) and the order number.
- Should you cancel your purchase with this 14 working day 'cooling off' period, we will refund your payment in full via the method of payment. There will be no charges for cancellation within this 14 working day 'cooling off period'.
- You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to include with the return your name and address, and a copy of your purchase receipt.
- Manufacturer's warranty: Beyond this 14 working day period, you are covered under the manufacturer's warranty which is typically 1 year. If your product becomes faulty during this period, you should contact our eSupport department, via the website, direct email or phone for a returns number. We will then arrange for your item to be repaired (or replaced, if appropriate with a new product) or provide details of the manufacturers local service centre.
- PLEASE NOTE: ALL RETURNS MUST BE ACCOMPANIED BY A VALID RETURNS NUMBER
- To avoid unnecessary returns, our returns address will be provided with the Returns Number.
Airlift Warranty Managments:
- Limited Lifetime Warranty for Air Lift Performance 3HTM, 3PTM or 3STM Air Management/Control system and Accessories purchased before 03/09/2021
- 2-Year Limited Warranty for Air Lift Performance 3HTM, 3PTM or 3STM Air Management/Control system and Accessories purchased individually on or after 03/09/2021
- 4-Year Limited Warranty for Air Lift Performance 3HTM, 3PTM or 3STM Air Management/Control system and Accessories purchased with an Air Lift Performance front and rear suspension kit or four (4) Air Lift Performance Dominator Air Springs (purchased within 45 days of each other) on or after 03/09/2021
Airlift Warranty Bolt-on Suspenion:
- 1-Year Limited Warranty for Air Lift Performance bolt-on Performance Series and Slam Series suspension kits purchased individually before 03/09/2021
- 2-Year Limited Warranty for Air Lift Performance bolt-on Performance Series and Slam Series suspension kits purchased with a 3HTM, 3PTM or 3STM Air Management/Control System on or after 03/09/2021.
Airlift Warranty Compressors:
- 1-Year Limited Warranty for Air Lift Performance compressors purchased before 03/09/2021
- 90-Day Limited Warranty for Air Lift Performance compressors purchased on or after 03/09/2021