I returned an item, but you say you have not received it

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• Returns Policy

Questions about a productpopups

• Do you have a catalogue?
• Are all the items I can see on the site available to buy?

Questions about payment

• How do I pay?
• What cards do you accept?
• What currencies can I pay in?
• Is it safe to order online?
• I have a voucher code. How do I use it?

Questions about delivery

• How much is your delivery charge?
• How long will it take for my order to arrive?
• Which courier do you use?
• Can I have the goods delivered to someone else?
• Can you leave my delivery with a neighbour/in the garden?
• Do you deliver outside the UK?

I am having problems using the site

• My login details/password don't work
• Supported browsers & requirements
• Other problems with the website

I have just placed my order

• Can I change my order?
• Can I cancel my order?

I have received my order

• There is an item missing in my order or you have sent me the wrong goods
• I want to return an item
• I have used my item. Can I still return it?
• Do I have to pay to return the item?
• I returned an item, but you say you have not received it
• You have refunded the wrong amount
• Why have you not refunded the delivery charge?

Terms and conditions

• General
• Your Representations
• Indemnity
• Prices
• Colours
• Orders
• Acceptance
• Payment
• Liability
• Trademarks
• Errors and Omissions
• Force Majeure

Privacy Policy

• What is your privacy policy?
• What information do you collect and how do you obtain it?
• Do you share my personal information?