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Directed Electronics SmartStart DSM550i - Security with Remote Start & Vehicle Tracking

£399.99
Directed Electronics
SKU
DSM550I
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SmartStart GPS DSM550i

SmartStart GPS DSM550i The Clifford SmartStart GPS is a revolutionary product that allows seamless control and communication between your smartphone, and your vehicle via the Clifford SmartStart app. Now you can remote start, lock and unlock your car as well as many other options including remote immobilisation, boot release, total closure - just by pushing a button on your smartphone. Annual subscription required, but no other ongoing or data charges.

SmartStart app

The SmartSart app enables a "Cloud-Connected Car" like never before, providing an entirely new level of 2-way interaction with your vehicle. Connectivity is managed through the Directed Cloud Services (DCS) network linking car, app, end user, and the Internet.

INSTALLATION BY AUTHERISED DEALER

Installed price from £499.99 depending on vehicle (item has to be purchased from us). Please email/phone to clarify and to arrange an installation date. This item is guaranteed for one year parts & labour ONLY if installed by ourselves. As these items can be installed DIY and are prone to abuse, any faulty products/parts which have not been installed by us MUST be returned back to us for examination before we can decide upon replacement or repair.

What is SmartStart?

 
Now you can remote start, lock and unlock your car just by pushing a button on your smartphone; using the Viper SmartStart App from Directed, the leader in vehicle security and remote start. The simple graphical interface gives you control over the following features of your installed Viper remote start or security with remote start system:

  • Lock / Arm
  • Unlock / Disarm
  • Remote Car Starter
  • Trunk Release
  • Panic
  • You can also control multiple vehicles – great for families! – and assign more than one user to control a vehicle. It's easy with SmartStart!
  • But, this is only the beginning! Clifford/Viper SmartStart is loaded with additional features including GPS tracking, roadside assistance, home control, parked car finder and more.

 

Requirements for Clifford SmartStart

  • A compatible iOS, Android or BlackBerry device.
  • The Clifford SmartStart app - downloaded to your device.
  • A complete Clifford SmartStart system, or a Viper SmartStart module added to a compatible Viper remote start or security with remote start system.
  • A Clifford SmartStart service plan.

 

  • - iOS: iPhone, iPad, iPod Touch.
  • - Android: SDK 1.6 or newer.
  • - BlackBerry: OS 4.5 to 6. A beta app for OS 7
  • - SmartStart GPS is not available on BlackBerry devices at this time

 

ADDITIONAL FEATURES:

SmartStart GPS lets you locate and control your car from almost anywhere. Set your phone to alert you if your vehicle visits certain areas, find your car in a parking lot, or set a speed limit alert. We’ve added a host of great new features previously unavailable in any single app, such as vehicle locator, social check in, speed alert and lockdown alert. You can even receive a notification when your car leaves or enters a designated zone.

  • - SmartStart GPS requires the Clifford DSM250I module to be installed in your car.
  • - SmartStart GPS requires a GPS Premium Secure or GPS Secure service plan.
  • - SmartStart GPS is not available on BlackBerry devices at this time.

 

GPS SECURE FEATURES

  • The following features are included in both the GPS Premium Secure and GPS Secure service plans:
  • Vehicle Location / Speed
  • Press a button in the Viper SmartStart app and receive your vehicle's current location – plus it's speed if it's moving.
  • Social Media Check-In
  • Tell your Facebook friends where you're parked with one touch check-in. Because your car needs friends, too!
  • Speed Alert
  • With Speed Alert, request one-time notification when your vehicle exceeds your specified setting.
  • Lockdown Alert
  • Secure your vehicle with a Lockdown Alert and receive notification if your vehicle leaves that spot.
  • The following features are included in only the GPS Premium Secure service plan:
  • SmartFence
  • Create a secure fence around your vehicle and be alerted when your vehicle leaves the area.
  • HotSpot
  • Add virtual zones at selected locations and be alerted if your vehicle enters them.
  • Curfew
  • Restricts the speed alert and movement settings to one programmable time frame.
  • Please note this retail price INCLUDES labour and will only work in conjunction with another Clifford alarm and DBALL. Additional accessories may also be required to complete the install (vehicle dependant).

How will you send my item?

We ship to addresses within the UK using Royal Mail and DPD couriers.

How much does delivery cost?

  • Royal Mail Standard - 2-3 Day non-tracked service - £3.99.
  • Royal Mail Tracked - 2-3 Day tracked service - £4.99.
  • DPD 2-3 Day - 2-3 Day tracked service - £7.99 .
  • DPD Next Day - Next working day tracked service - £11.99.
  • DPD Delivery - Non specific DPD service for larger/bulkier orders - £15.
  • Saturday/Sunday Service - Tracked service specified for Saturday/Sunday - £22.99.

For orders to UK Non-mainland and International destinations, there will be an additional charge at checkout. Please see below for more information.

How long does delivery take?

Depending on the delivery service you choose, delivery usually takes between 1-3 working days to mainland UK from the moment we despatch your order. Orders to UK non-mainland and international destinations can take longer.

When will you despatch my order?

Orders placed before 3pm are processed and despatched the same day (excluding bank holidays and weekends). Orders placed on weekends will be processed and despatched the following working day.

*Please note that international orders may require extra checks before we are able to despatch your order so timescales may vary.

Can I track my delivery?

Yes - Order tracking is offered as standard on all items, whether they are shipped via DPD or Royal Mail. You will receive your tracking information via email once we have despatched your order. 

UK Non-mainland and International destinations.

Post Brexit some of our delivery partners have changed the way we ship to international and offshore destinations. This means that the cost of shipping to some locations has increased significantly and additional paperwork may need to be completed for some international orders.

Shipping for all items to UK Non-Mainland and International destinations will incur a charge at checkout. This charge is not final and additional postage may be required. Furthermore, this may incur additional delivery delays and also local customs charges which the buyer is responsible to pay.

Shipping to international destinations may require further security checks and I.D. to be provided by the cardholder. We reserve the right to cancel any orders where an order does not pass our security checks or the additional postage is not paid.

To avoid any confusion we would advise that you contact us before making your order.

What do you class as UK Non-mainland?

Rep. Ireland, N. Ireland, Channel Islands, Jersey, Guernsey, Isle of Wight, Isle of Man and Scottish Highlands. If you are unsure whether your address is classed as UK Non-mainland please feel free to contact us and an advisor will be happy to help.

For any further enquiries with regards to your delivery please contact us on 020 8561 9845 and one of our adviser's will be happy to help.

If you're not happy with your item or you've changed your mind.

Even though we're sure you'll be happy with your purchase, it's important that you are aware of how we deal with returns in the event that you need to send something back.

We understand how inconvenient it can be when you buy a product and aren't 100% satisfied with it. For this reason we have designed our returns policy to prevent any further inconvenience to you in these instances.

Under 14 days

  • You can return your goods for a full refund or exchange as long as you inform us of your intention to return the goods within 14 days of receipt, starting from the day after you receive your goods (Exclusions apply, see below.)
  • All return costs are down to the buyer and it is recommended that you return your items using a trackable method with appropriate insurance (if required).
  • Once we have approved your return, please ensure that you return the item within 14 days.
  • If a returns number is provided then please ensure that the parcel has this clearly marked.
  • Items need to be returned in "as new" condition in their original packaging. We don't mind if you open the product to check it, however any used or damaged products will be subject to a 25% handling fee so please take care when opening your items

After 14 days

  • We will not offer a refund after 14 days of you receiving your delivery unless your product is faulty. 

Exclusions from our returns policy

As we're sure you'll understand, there are some products that we can't offer returns on due to their nature. These include:

  • Special order items (these items will be clearly identifiable).
  • Custom cut items.
  • Clothing due to health and hygiene reasons.
  • Products that include software which require activation.

 Please note that these exclusions do not apply to items that become faulty.

If your product becomes faulty

We endeavour to get your items to you in fully working order, however in the event that your items do become faulty, please read below on what you should do next.

In a lot of cases with some products, faults can be fixed by performing some basic troubleshooting, so to prevent any further inconvenience to you we advise that you contact our Customer Service team who can guide you through some basic troubleshooting before sending items back.

Under 30 days

  • If your items become faulty within 30 days of delivery you are entitled to a full refund or exchange. Please contact our customer service centre who will provide necessary returns details.
  • Please send the items back with a cover note including a description of the fault and your original order number.
  • Once we have fully tested the item and confirmed the fault, we will process the refund or exchange including cost of carriage back to us (within reason).
  • If during our testing we cannot find a fault, no refund will be given and you will be charged for delivery of the item back to you.

After 30 days

  • After 30 days you will still be able to get your faulty items repaired or replaced within the manufacturers warranty and we will be happy to assist you with this. Please contact our customer service team to find out the best way to get your items repaired or replaced. Please be aware that after 30 days we will not cover you for any carriage costs.

Air Lift Warranty information

Click here for Air Lift warranty information.

PLEASE NOTE: ALL RETURNS NEED TO BE ACCOMPANIED BY A COMPLETED RETURNS FORM: DOWNLOAD
DONT HAVE A PRINTER? Just ensure you include the relevant information required on a note inside the return so that we can process your request.

I want to return an item

  • Unwanted Goods: In accordance with The Consumer Contracts Regulations (2015), you have a 14 working day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. The cooling off period starts on the day after the day on which you received the goods (does not include weekends). You are responsible for the cost of returning the item to us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • Providing that unwanted goods are received back by us in "as new" condition, we will refund payment for the goods. We don't mind if you open the product to check it, however any used or damaged products will be subject to a 25% handling fee so please take care when opening your item. These refunds will be made within 30 days of return of goods. Should you wish to cancel your purchase within the 14 working days 'cooling off' period, please e-mail us at [email protected]
  • Please tell us your name and address, how your order was placed and any payment reference (ie Paypal) and the order number.
  • Should you cancel your purchase with this 14 working day 'cooling off' period, we will refund your payment in full via the method of payment. There will be no charges for cancellation within this 14 working day 'cooling off period'.
  • You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to include with the return your name and address, and a copy of your purchase receipt.
  • Manufacturer's warranty: Beyond this 14 working day period, you are covered under the manufacturer's warranty which is typically 1 year. If your product becomes faulty during this period, you should contact our eSupport department, via the website, direct email or phone for a returns number. We will then arrange for your item to be repaired (or replaced, if appropriate with a new product) or provide details of the manufacturers local service centre.
  • PLEASE NOTE: ALL RETURNS MUST BE ACCOMPANIED BY A COMPLETED RETURNS FORM: DOWNLOAD

Christmas Returns Policy

  • Any product purchased between 25/11/22 and 24/12/22 will qualify for our extended returns policy.
  • If your purchase is made within this time you have until 01/01/2023 to inform us of your intention to return your items.
  • All orders placed within this time which are outside of the standard 14 day policy can only be returned for a credit. All credits need to be used within 90 days of issue.
  • Please ensure you inform our Customer Service team in writing or via email ([email protected]).
  • Any items being returned need be in brand new, unopened and unused condition.
  • All products must be returned to us within 14 calendar days after our Customer Service team have authorised a return.
  • Any promotional items received FREE at the time of purchase must also be returned, unused and unopened, otherwise the value of the promotional item will be deducted from the credit.

Please note: Our normal returns policy still applies on all orders if you are within the 14 day returns period.

 

Airlift Warranty Managments:

  • Limited Lifetime Warranty for Air Lift Performance 3HTM, 3PTM or 3STM Air Management/Control system and Accessories purchased before 09/03/2021
  • 2-Year Limited Warranty for Air Lift Performance 3HTM, 3PTM or 3STM Air Management/Control system and Accessories purchased individually on or after 09/03/202
  • 4-Year Limited Warranty for Air Lift Performance 3HTM, 3PTM or 3STM Air Management/Control system and Accessories purchased with an Air Lift Performance front and rear suspension kit or four (4) Air Lift Performance Dominator Air Springs (purchased within 45 days of each other) on or after 09/03/2021

Airlift Warranty Bolt-on Suspenion:

  • 1-Year Limited Warranty for Air Lift Performance bolt-on Performance Series and Slam Series suspension kits purchased individually before 09/03/2021
  • 2-Year Limited Warranty for Air Lift Performance bolt-on Performance Series and Slam Series suspension kits purchased with a 3HTM, 3PTM or 3STM Air Management/Control System on or after 09/03/2021. 

Airlift Warranty Compressors:

  • 1-Year Limited Warranty for Air Lift Performance compressors purchased before 09/03/2021
  • 90-Day Limited Warranty for Air Lift Performance compressors purchased on or after 09/03/2021