Advanced DashCam link
The OptionalDRV-N520 connects to the DNX5190DABS navigation system so that recorded footage can be displayed on the 6.8" screen, and operated from the touch panel.
Gamin navigation system built-in
Our navigation systems, equipped with the industry leading Garmin navigation software, offering a variety of display options to make your driving easy such as Photo Real Junction View and Lane Assist. Map update is free during the first 3 years and INRIX service can be accessed for free during 5 years. Just getting connected is not enough. We make linking you with a wider world of entertainment on the road easier, safer and more enjoyable.
Apple CarPlay & Android Auto via USB
Apple CarPlay or Android Auto via USB connection for play and charging of your smartphone. Apps including phone, messages & WhatsApp. Navigation from Waze, Googles Maps and Apple Maps. Listen to you music using Apple, Spotify and Deezer to mention just a few.
Key Features
- 7.0" WVGA clear resistive touch screen
- DAB+ tuner built in
- Bluetooth handsfree & Audiostreaming
- Ready for Apple CarPlay & Android Auto via USB
- Spotify App ready
- DSP - DTA - 13 band EQ
- up to 3 camera inputs
- Advanced DashCam link for optional DRV-N520
- Gamin navigation system built-in
- 3 Years free map update / 2 years free trial of Inrix traffic
- 1x AV-in / 1x AV-out / 2x Camera-in
- 3 RCA high power (4V) preouts (front/rear/sub)
- Compatible with High Res Audio
General Features
- DIN Size 2 DIN
- Security Code Function ( user set) , 8-digit code
- On Screen Display (OSD) Operation
- Smooth GUI
- Selectable GUI Background Wallpaper
- Key Illumination Variable color
- Installer Memory
- Back-up Memory
- Attenuator with Smooth Volume Return
- Touch Sensor Tone
- Optional IR remote controller , KNA-RCDV331
- Digital Clock (24H)
- Bluetooth unit built-in
- Navigation unit built-in
- DAB Tuner Built-in
- Works with Apple CarPlay
- Works with Android Auto
- Firmware upgreadable
- HDMI input for video playback
- Dashcam Link
Multimedia GUI Features
- OSDC Type Graphic
- Variable Colour illumination , 32766
- Menu text 22 languages:
- Software updates (SoC) via USB
- Graphics Type Graphics
- Spectrum Analyzer
- Demonstration Mode
- Top Menu Customize
- Opening Screen Type standard
- Customize short-cut keys on home screen
- Background Customize 6 preset (4x Static, 1x Colour customize, 1x Sync album art) + 2x User set
- Display customize (capture)
- Animation
- Slide Touch Operation
- Screen Capture
- R-CAM interrupt
- R-CAM Caution On Screen Display
- R-CAM Parking Guide Lines , customizable
- Front Camera Interruption
- DashCam Control
Monitor Features
- LCD type 7 inch Wide VGA
- LCD backlight LED
- Display Mode 3 Mode (Full(default)/Auto/Normal)
- Display full mode default
- Display auto mode Full - Normal / Regular
- Screen Adjustments Noon/Night Mem/Brightness/Tint/Colour/Contrast/Backlight.
- Screen adjust: Noon / Night Memory
- Dimmer function Manual/Sync/Navi Sync
- Dimmer Level Auto/On/Off
- Visual Source Mode CarPlay/Android Auto.
- Touch Panel Clear resistive
- Display Type Glare
- Display film Anti Fingerprint
- Mechanism Angle Adjustment 6 steps
- Mechanism Postion Memory
- LCD viewing angle control "0" (Default) / "-1" / "-2" / "-3"
- NTSC/PAL judge (Auto)
- Display Off Mode
Audio Features
- Max. Output Power (MOSFET Power IC) 4 x 50W
- Pre-out 3RCA: Front/Rear/Subwoofer
- Pre-out Output Level 4V
- Volume Offset
- 2 Zone Control
- Balance/Fader Control
- Att.(-20dB) with smooth Volume Return
- Beep On/Off
Multimedia DSP Features
- DSP Chip AK7738
- Position Control
- Position Preset 4 Presets
- Graphic Equalizer 13 bands
- G-EQ KBS , 8 x Preset + 4 x User set
- G-EQ manual setting
- G-EQ adjustable level , -9 / ... /+9 dB
- Time Alignment 0cm ~ 610cm
- High Pass Filter (HPF) (Front/Rear/Center)
- HPF Cut Off Frequency 14
- HPF Cut Slope Level 4 steps
- Low Pass Filter (LPF) (Non-Fading)
- LPF Cut Off Frequency 14
- LPF Cut Slope Level 4 steps
- 3-Way X'Over
- Source DSP Memory
- Speaker Size Control
- Car type control , ► Off ► Compact ► Sedan ► Wagon ► Minivan ► SUV ► Passenger Van
- Channel Level Control
- Space Enhancer
- Supreme
- Realizer
- Loudness
- Stage EQ
- Tweeter volume
- Bass Boost
- Hi-Resolution Audio
Video Features
- Audio Video Output , Video: RCA, Audio: mini-jack
- Audio/Video Input , Video & Audio mini-jack
- HDMI input
- Video-In for Rear-view Camera 1 dedicated video input (RCA)
- Detection Mode Rear View Camera Reverse sensor wire
- (Rear) camera display view control
- Parking Guide Line
- DVD Menu Direct Touch Operation
- MPEG Decoder , (audio) 2ch downmix
Tuner Features
- Frequency step selectable
- Station Select List
- Tuner Type Lithio
- FM Reception
- AM (MW/LW) Reception
- Tuner Presets (FM/AM) 20 Presets (15FM / 5AM)
- Tuning mode Auto1/Auto2/Manual
- Up/Down Seek/Scan
- Automatic Memory Entry (AME)
- FM Stereo / Mono Selector
- Radio Data System
- Radio Text Plus
- Traffic Information
- Local search
- Enhanced Other Networks Function (EON)
- Program Type Function (PTY)
CE DAB tuner features
- DAB+ tuner built-in
- Digital Radio Certification Mark
- Intelligent seek
- Tuning mode / Seek mode Auto1/Auto2/Manual
- Service preset 15 ch * 1 bank presets,
- Service list by alphabet order
- Preset list
- Alphabet Search
- Traffic Information
- DAB-DAB/DAB-FM auto switch
- Seamless DAB-FM blending
- DLS (Dynamic Label)
- PTY (Programme Type) search
- PTY (Programme Type) watch
- DMB Audio (Digital multimedia broadcasting)
- Soft linking
- Antenna power supply on/off switch
CE_Playable Audio file
- AAC (*.m4a) files are playable USB/SD/Disc
- AAC (*.aac) files are playable USB/SD/Disc
- MP3 files are playable USB/SD/Disc
- WMA (.wma) files are playable USB/SD/Disc
- WAV (.wav) files are playable USB/SD/Disc
- FLAC files are playable USB/SD/Disc
CE_Playable Video file
- MPEG1/2 files are playable USB/SD/Disc
- MPEG4 files are playable USB/SD/Disc
- WMV files are playable USB/SD/Disc
- H.264 files are playable USB/SD/Disc
- mkv files are playable USB/SD/Disc
- JPEG files are playable USB/SD/Disc
- BMP files are playable USB/SD/Disc
- PNG files are playable USB/SD/Disc
DVD-Features
- Disc Capacity 1 Disc(s)
- DVD Region Code 2 (Europe)
- DVD-Video
- DVD±R/RW Compatible
- CD-DA
- CD-R/RW Compatible
- CD-DA Repeat/Scan/Random play
- Jacket Picture with Tag
- Supported audio files Linear PCM/Dolby Audio/MP3/WMA/AAC/WAV/FLAC/Vorbis
- Supported video files MPEG1/MPEG2/MPEG4/WMV/H.264/MKV
- Zoom Control (DVD/VCD)
- MPEG Audio 2Ch Downmix
- Down mix , 2ch for Dolby Audio & MPEG Audio
- 2nd Disc Prevention Mechanism
- Digital/Analog Converter 24/32 bit
- Time Code Display
- Skip/Search
- Random Play Folder
- Repeat Play Folder/File/All
- Time Code Display
- Resume Play / Last Position Memory
- Disc Menu Direct Touch
USB Features
- Rear USB Terminal , x2
- USB Type 2.0 High speed
- USB extension cable supplied 2x 1 meter
- Spotify App link Iphone
- Works with Android Auto
- Supported audio files MP3/WMA/AAC/WAV/FLAC/Vorbis
- Supported video files MPEG1/MPEG2/MPEG4/WMV/H.264/MKV
- Tag Information Display
- Album Art Display
- Repeat/Scan/Random search
- Repeat / Random Play
- Repeat Play Folder/File/All
- Random play Folder
- Category search
- Resume play
- Time code display
- 1,5A Charge Capability for Smartphone (BC 1.2).
iPod Features
- Made for iPod & iPhone *
- USB Direct Control with optional cable KCA-iP102
- USB Direct Control (Audio, 1 wire, Lightning-connector) with optional cable KCA-iP103
- Album art support
- Music library search
- Alphabet search
- Skip search
- Related search
- My playlist
- Control by hand
- App & iPod control mode
- Spotify App Link
- Works with Apple CarPlay
- Reverse browsing
- Bluetooth Auto Paring for iPhone
- Battery charge + power control
Android Phone Control
- Spotify Link for Android
- Works with Android Auto
SD-card Features
- SD card type: SD / SDHC / SDXC
- Max capacity 2000 Gb
- Music playback
- Supported audio files MP3/WMA/AAC/WAV/FLAC/Vorbis
- Supported video files MPEg1/MPEG2/MPEG4/WMV/H.264/MKV
- Repeat play Folder/File/All
- Random play
- Alfabetical search
- Random & Repeat Play
- List access
- Resume play
- Jacket Picture with Tag
Bluetooth General Features
- Max num. of regist. phones for HFP & A2DP 5 phones
- Hands Free Profile with High Sound Quality HFP V1.7
- Max num. of regist. phones for HFP 5 phones
- 2 Phones Switchable Hands Free
- 2 phones fulltime connection
- Advanced Audio Distribution Profile (A2DP) , (SBC/AAC)
- Max num. of regist. units for A2DP 5 units
- Serial Port Profile (SPP)
- Simple Secure Pairing (SSP)
- Phonebook Access Profile (PBAP) , Accessible phonebook entries & alphabet search
- Audio/Video Remote Control Profile (AVRCP) , V1.6
- Multi Profile Support
- Easy pairing function
- iPhone & Android automatic pairing via USB
- Spotify App Link Iphone & Android
- KENWOOD Music Mix Support
- Catchphone / Call Waiting
- Private mode
- Interrupt call request
- Alphabet Search (Phonebook)
- Noise Canceller
- Echo Canceller
- Phone device status display
- Audio device status display
- Signal strength display
- Remaining battery display
- Bluetooth Paring Indicator
- Bluetooth phones to register 5
- High-quality noise canceling microphone Included (rear wired)
- Bluetooth firmware upgradeable
* depends on phone model/make & Kenwood unit
Preinstalled Apps_Widgets
- Clock
- Spectrum Analyzer
- Compass
- Climate
- Vehicle Information
- Navigation Turn by Turn
- Weather (by INRIX)
- Nav + Audio
- Photo Frame
Navigation Features
- Guidance by Garmin
- Touch-screen controllable
- Graphical Resolution WVGA
- Inner Memory Size 16 GB
- Built-in Map Data OEM CN Europe NTU 2018 ALL North
- Built-in Map Data OEM CN Europe NTU 2018 ALL South
- Map Coverage
- Map Update Via download on SD card
- Free Map Update 3 Years (Starts after 20km first time driving)
- Default Position Depend on locale setting
- 3-Dimensional Map Display
- 2-Dimensional Map Display
- Auto Zoom Function
- Voice Languages
- Keyboard Layout QWERTY or ABCDE
- Destination Search
- Automatic Re-Route
- Way Points (Favorites)
- Traffic Message Channel Built-in
- Easy-to-use Graphical Interface
- ecoRoute™
- Turn-by-turn' directions
- Lane assist
- Junction view
- Half junction view
- PhotoReal junction view
- 3D Terrain
- Globe view (world mapping)
- Customizable main menu
- Localized road signs and auto text
- Trip log output to PC via USB
- Traffic Trend / My Trend
- Traffic Trends
- My Trends
- Speedcamera allert upload via USB (third party poi)
- INRIX traffic , (2 years free trial)
- INRIX Parking , (2 years Free Trial)
- INRIX Gas Price , (2 years Free Trial)
- INRIX Weather , (2 years Free Trial)
- INRIX RoadWeather , (2 years Free Trial)
- INRIX Traffic Free Trial 2 years
- Speed Limit Indicator
- Map Buttons and Map Tools
- Door to Door Navigation (point addressing)
- Points of intrest (POI) , more than 6 million points
- Custom POI's
- Smart POI Search
- POI Call Button
- Insta Search
- Insta Route
- Birds Eye lane guidance
- Vehicle Position Sensing by GPS
- Turn-by-Turn Instructions
- Day/Night Colour mode
- Route Preference Function
- GPS Info page
- Customizable vehicle profile information
- Phone call by POI search (Bluetooth Function)
- Phone number search
- Dash-Cam Playback Link
Connectivity
- USB interface 2 x USB 2.0 (pigtail)
- OEM Wired Remote Control ready , with optional Plug & Play cable + interface
- OEM Display Control ready , Optional interface (KIM) needed
- Programmable OEM Steering wheel Remote Function
- Display input/output control
- DC-Cord Mitsumi to ISO
- Parking sensor (handbrake) wire
- Power Control (P.CON) wire
- 2-way (Tel/Navi) mute wire
- Dimmer control wire
- Speedpuls input wire
- AV-Input 1x mini-jack (selectable: AV-in / Camera-in)
- AV Output Video: RCA / Audio: mini-jack
- Available AV-Out source DVD/AV-in/USB
- Reverse sensor wire
- Rear View Camera Input Dedicated RCA Video-in
- Front View Camera Input selectable: Front / Dash-Camera-in
- Front/Rear Camera Control Line
- Dashcam Link
- Amplifier pre-out 3 x RCA: Front/Rear/Subwoofer
- 3rd Party TV Control (Mini-Jack)
- HDMI input Type A
- GPS Aerial Input HRS GT5-1S connector
- FM Antenna Input JASO connector
- DAB Aerial input SMB connector
- External microphone input 3,5mm mini-jack
Monitor Specifications
- Screen size (Diagonal) 6.95 Inches Wide
- Screen Size (WxH) 156.6 x 81.6mm
- Display system Transparent TN LCD Panel
- Drive system TFT Active Matrix System
- Number of Pixels 1152000pixels (800(H) x 480(V) x RGB)
- Effective pixels 99.99%
- Pixel arrangement RGB Striped
- Back lighting LED (Light Emitting Diode)
Video Specifications
- Color System of External Video Input NTSC/PAL
- External video input level (mini-jack) 2 Vpp / 25 Ohm
- External audio max. input level (mini-jack) 2 Vpp / 25 kOhm
- Video input level (RCA) 1 Vpp, 75 Ohms
- Video Output Level (RCA) 1 Vpp / 75 Ohm
- Audio Output Level (mini-jack) 0.9 Vpp / 10 kOhm
- HDMI - VGA input resolution 640x480p @59.94Hz/60Hz
- HDMI - 480p input resolution 720x480p @59.94Hz/60Hz
- HDMI - 720p input resolution 1280x720p @59.94Hz/60Hz
- HDMI - input Audio type 16/20/24-bit Linear PCM
Audio Specifications
- Maximum Power 50W x 4
- Output Power (DIN45324,+B=14.4v) 22W x 4
- Output frequency band 20Hz ~ 88kHz
- Preout Level 4000mV / 10kOhm,
- Preout Impedance ≤ 300Ohm
- Speaker Impedance 4Ohm ~ 8Ohm
DSP Specifications
- Equalizer Type Graphic
- Frequency band 13 bands
- Frequency band 62.5/100/160/250/400/630/1k/1.6k/2.5k/4k/6.3k/10k/16k
- Equalizer Gain –9db ~ +9db
- Q Control 0.25/ 0.50/ 1.00/ 2.00
- High Pass Filter frequency Through/30 ~ 250 (Hz)
- High Pass Filter Slope -6/-12/-18/-24 dB/Oct
- Low Pass Filter frequency 30 ~ 250(Hz)/Through
- Low Pass Filter Slope -6/-12/-18/-24 dB/Oct
- Time Alignment 0 — 610cm(1 cm step)
- Car type ► Off ► Compact ► Sedan ► Wagon ► Minivan ► SUV ► Passenger Van
- Speaker type - Center ► NONE ► 40mm X 70mm ► 5cm► 10cm► 13cm► 16cm OVER
- Speaker type - Front ► O.E.M.► 10cm► 13cm► 16cm► 17cm► 18cm► 4" x 6"► 5" x 7"► 6" x 8"► 6" x 9"► 7" x 10"
- Speaker type - Rear ► NONE ► O.E.M► 10cm► 13cm► 16cm ► 17cm ► 18cm ► 4" x 6" ► 5" x 7" ► 6" x 8" ► 6" x 9" ► 7" x 10"
- Speaker type - Sub woofer ► NONE ► 16cm ► 20cm ► 25cm ► 30cm ► 30cm over
- 2-Way X'over / Front/Rear (HPF) / Frequency Through, 30/40/ ~ / 220/250Hz
- 2-Way X'over / Front/Rear (HPF) / Slope -6/-12/-18/-24 (dB/oct)
- 2-Way X'over / Subwoofer (LPF) / Frequency 30/40/ ~ / 220/250Hz, Through
- 2-Way X'over / Subwoofer (LPF) / Slope -6/-12/-18/-24 (dB/oct)
- 3-Way X'Over / High Pass Filter Frequency Through, 30/40/ ~ / 220/250Hz
- 3-Way X'Over / High Pass Filter Slope Through, 30/40/ ~ / 220/250H, Trough
- 3-Way X'Over / Band Pass Filter Frequency -12/-18/-24 (dB/Oct
- 3-Way X'Over / Band Pass Filter Slope -12/-18/-24 (dB/Oct)
- 3-Way X'Over / Low Pass Filter Frequency 30/40/ ~ / 220/250Hz, Through
- 3-Way X'Over / Low Pass Filter Slope -12/-18/-24 (dB/Oct
- Subwoofer Level -50dB ~ 10dB
- Position: 3-Way (Tw/Mid/Sub) Delay 0cm ~ 610cm (1cm step)
- Postion Gain -8dB ~ 0dB
Tuner Specifications
- FM range: 87.5Mhz - 108MHz (50Khz step)
- FM Usable Sensitivity 9.3μV/75ohm (S/N 30dBf)
- FM Quieting Sensitivity 15.2μV/75ohm (S/N 46dBf)
- FM Frequency Response 30Hz ~ 15kHz (± 3dB)
- FM Signal to noise ratio (Mono) 65dB
- FM Selectivity(DIN) over 80dB (±400kHz)
- FM Stereo Separation (1kHz) 45dB
- MW range: 531kHz - 1611kHz (9kHz step)
- MW Usable Sensitivity 25μV
- LW range: 153kHz - 279kHz (9kHz step)
- LW Usable Sensitivity 45μV
DAB Tuner Specifications
- Band III - Frequency range 174.928 MHz - 239.2MHz
- Mode I, II, III, IV
- Sensitivity - 100dBm
- Signal to noise ratio 90dB
- Audio format MPEG1 Audio Layer II / MPEG4 HE-AAV V2
- DAB Aerial Connector Type SMB
- Output Voltage 14.4V (11V to 16V allowable)
- Maximum Current < 100 mA
USB Specifications
- USB Version compatibility USB 2.0 High Speed
- File System FAT 16/32 / exFAT / NTFS
- Maximum Supply current 1500mA
- D/A Converter 24/32 bit
- Video Decoder MPEG1/MPEG2/MPEG4/WMV/H.264/MKV
- Audio Decoder MP3/WMA/AAC/WAV/FLAC/Vorbis
- Frequency Response 22Hz - 88kHz
- S/N Ratio 98.5 dB (1kHz)
- Dynamic Range 89dB
SD-Card Specs
- Compatible SD cards SD / SDHC / SDXC
- File system FAT 16/32, exFAT, NTFS
- Maximum capacity 2000 GB
- Data transfer rate Maximum 25 Mbps
- Video decoder MPEG1/MPEG2/MPEG4/WMV/H.264/MKV
- Audio decoder MP3/WMA/AAC/WAV/FLAC/Vorbis
Bluetooth Specifications
- Technology Bluetooth V5.0
- Frequency 2.4202 - 2.48 GHz
- Output power +4dBm(max), power class 2
- Maximum range Line of sight approx. 10 meter
- Handsfree profile (HFP) , V1.7
- Serial port profile (SPP)
- Advanced audio distribution profile (A2DP)
- Audio Codec SBC/AAC
- Audio/Video remote control profile (AVRCP) , V1.6
- Phonebook access profile (PBAP)
- Multi Profile Support
Navigation Specifications
- Receiver type High sensitivity GNNS receiver
- Acquisition time cold < 26 sec
- Update rate 1/sec continuous
- Position accuracy < 2 meters/typical
- Velocity accuracy 0.05 meter/sec RMS
- Positioning method GPS
- Antenna External GPS antenna
Accessories
- Release keys 2 pieces
- Escutcheon
- Installation Sleeve
- DC cord 25 cm
- USB extension cable 2 pieces, 1 meter
- GPS antenna with 3 m cable
- GPS Antenna Ground Plane Mount (Adhesive Metal Pad)
- Handsfree Microphone with 3 m cable
- Multi-Language Instruction Manual Included Quick-Guide
- Manuals Downloadable
General Specifications
- Operating voltage 12V (10.5 ~ 16V Allowable)
- Maximum Current Consumption 15A
- Dimensions (WxHxD) 182 x 112 x 163mm
- Weight, inclu. sleeve & escutcheon 2500 kg
How will you send my item?
We ship to addresses within the UK using Royal Mail and DPD couriers.
How much does delivery cost?
- Royal Mail Tracked - 2-4 working day tracked service - £4.99.
- DPD 2-3 Day - 2-4 working day tracked service - £7.99 .
- DPD Next Day - Next working day tracked service - £11.99.
- DPD Delivery - Non specific DPD service for larger/bulkier orders - £15.
- Saturday/Sunday Service - Tracked service specified for Saturday/Sunday - £22.99.
For orders to UK Non-mainland and International destinations, there will be an additional charge at checkout. Please see below for more information.
How long does delivery take?
Depending on the delivery service you choose, delivery usually takes between 1-4 working days to mainland UK from the moment we despatch your order. Orders to UK non-mainland and international destinations can take longer.
When will you despatch my order?
Orders placed before 3pm are processed and despatched the same day (excluding bank holidays and weekends). Orders placed on weekends will be processed and despatched the following working day.
*Please note that international orders may require extra checks before we are able to despatch your order so timescales may vary.
Can I track my delivery?
Yes - Order tracking is offered as standard on all items, whether they are shipped via DPD or Royal Mail. You will receive your tracking information via email once we have despatched your order.
UK Non-mainland and International destinations.
Post Brexit some of our delivery partners have changed the way we ship to international and offshore destinations. This means that the cost of shipping to some locations has increased significantly and additional paperwork may need to be completed for some international orders.
Shipping for all items to UK Non-Mainland and International destinations will incur a charge at checkout. This charge is not final and additional postage may be required. Furthermore, this may incur additional delivery delays and also local customs charges which the buyer is responsible to pay.
Shipping to international destinations may require further security checks and I.D. to be provided by the cardholder. We reserve the right to cancel any orders where an order does not pass our security checks or the additional postage is not paid.
To avoid any confusion we would advise that you contact us before making your order.
What do you class as UK Non-mainland?
Rep. Ireland, N. Ireland, Channel Islands, Jersey, Guernsey, Isle of Wight, Isle of Man and Scottish Highlands. If you are unsure whether your address is classed as UK Non-mainland please feel free to contact us and an advisor will be happy to help.
For any further enquiries with regards to your delivery please contact us on 020 8561 9845 and one of our adviser's will be happy to help.
If you're not happy with your item or you've changed your mind.
Even though we're sure you'll be happy with your purchase, it's important that you are aware of how we deal with returns in the event that you need to send something back.
We understand how inconvenient it can be when you buy a product and aren't 100% satisfied with it. For this reason, we have designed our returns policy to prevent any further inconvenience to you in these instances.
Under 14 days
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You can return your goods for a full refund or exchange as long as you inform us of your intention to return the goods within 14 days of receipt, starting from the day after you receive your goods (Exclusions apply, see below.)
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All return costs are down to the buyer, and it is recommended that you return your items using a trackable method with appropriate insurance (if required).
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Once we have approved your return, please ensure that you return the item within 14 days. We will then inspect and process your return within 14 days of receiving your goods.
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Items need to be returned in "as new" condition in their original packaging. We don't mind if you open the product to check it, however any used or damaged products will be non-returnable so please take care when opening your items.
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Please ensure products are packed securely and product packaging has not been defaced with courier labels and tape.
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Please ensure a completed returns form is included with all items being returned.
After 14 days
- We will not offer a refund after 14 days of you receiving your delivery unless your product is deemed faulty. Please see further details below.
Exclusions from our returns policy
As we're sure you'll understand, there are some products that we can't offer returns on due to their nature. These include:
- Special order items (these items will be clearly identifiable).
- Custom cut items. (Speaker cable, airline etc ordered by the meter.
- Clothing due to health and hygiene reasons.
- Products that include software which require activation.
Please note that these exclusions do not apply to items that become faulty.
If your product becomes faulty
We endeavour to get your items to you in fully working order, however in the event that your items do become faulty, please read below on what you should do next.
In a lot of cases with some products, faults can be fixed by performing some basic troubleshooting, so to prevent any further inconvenience to you we advise that you contact our Customer Service team who can guide you through some basic troubleshooting before sending items back. Or in some cases our manufacturers have a helpline.
Under 30 days
- If your items become faulty within 30 days of delivery you are entitled to a full refund or exchange. Please contact our customer service centre who will provide necessary returns details.
- Please send the items back with a completed returns form including a detailed description of the fault and your original order number.
- Once we have fully tested the item and confirmed the fault, we will process the refund or exchange including cost of carriage back to us (within reason).
- If during our testing we cannot find a fault, no refund or exchange will be given, and you will be charged for delivery of the item back to you.
After 30 days
- After 30 days you will still be able to get your faulty items repaired or replaced within the manufacturers warranty and we will be happy to assist you with this. Please contact our customer service team to find out the best way to get your items repaired or replaced. Please be aware that after 30 days we will not cover you for any carriage costs. In some cases to save time and carriage, items can be sent directly to the manufacturers service centre.
Exclusions from our faulty items returns policy
- Burnt or Blown Voice coils on all speakers are not classed as a manufacturing defect and these are not covered under warranty.
- Incorrectly installed products causing malfunction (We always suggest getting items installed professionally.)
Air Lift Warranty information
Click here for Air Lift warranty information.
PLEASE NOTE: ALL RETURNS NEED TO BE ACCOMPANIED BY A COMPLETED RETURNS FORM: DOWNLOAD
DONT HAVE A PRINTER? Just ensure you include the relevant information required on a note inside the return so that we can process your request.
I want to return an item
- Unwanted Goods: In accordance with The Consumer Contracts Regulations (2015), you have a 14 working day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. The cooling off period starts on the day after the day on which you received the goods (does not include weekends). You are responsible for the cost of returning the item to us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- Providing that unwanted goods are received back by us in "as new" condition, we will refund payment for the goods. We don't mind if you open the product to check it, however any used or damaged products will be subject to a 25% handling fee so please take care when opening your item. These refunds will be made within 30 days of return of goods. Should you wish to cancel your purchase within the 14 working days 'cooling off' period, please e-mail us at [email protected]
- Please tell us your name and address, how your order was placed and any payment reference (ie Paypal) and the order number.
- Should you cancel your purchase with this 14 working day 'cooling off' period, we will refund your payment in full via the method of payment. There will be no charges for cancellation within this 14 working day 'cooling off period'.
- You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to include with the return your name and address, and a copy of your purchase receipt.
- Manufacturer's warranty: Beyond this 14 working day period, you are covered under the manufacturer's warranty which is typically 1 year. If your product becomes faulty during this period, you should contact our eSupport department, via the website, direct email or phone for a returns number. We will then arrange for your item to be repaired (or replaced, if appropriate with a new product) or provide details of the manufacturers local service centre.
- PLEASE NOTE: ALL RETURNS MUST BE ACCOMPANIED BY A COMPLETED RETURNS FORM: DOWNLOAD
Christmas Returns Policy
- Any product purchased between 25/11/22 and 24/12/22 will qualify for our extended returns policy.
- If your purchase is made within this time you have until 01/01/2023 to inform us of your intention to return your items.
- All orders placed within this time which are outside of the standard 14 day policy can only be returned for a credit. All credits need to be used within 90 days of issue.
- Please ensure you inform our Customer Service team in writing or via email ([email protected]).
- Any items being returned need be in brand new, unopened and unused condition.
- All products must be returned to us within 14 calendar days after our Customer Service team have authorised a return.
- Any promotional items received FREE at the time of purchase must also be returned, unused and unopened, otherwise the value of the promotional item will be deducted from the credit.
Please note: Our normal returns policy still applies on all orders if you are within the 14 day returns period.
Airlift Warranty Managments:
- Limited Lifetime Warranty for Air Lift Performance 3HTM, 3PTM or 3STM Air Management/Control system and Accessories purchased before 09/03/2021
- 2-Year Limited Warranty for Air Lift Performance 3HTM, 3PTM or 3STM Air Management/Control system and Accessories purchased individually on or after 09/03/202
- 4-Year Limited Warranty for Air Lift Performance 3HTM, 3PTM or 3STM Air Management/Control system and Accessories purchased with an Air Lift Performance front and rear suspension kit or four (4) Air Lift Performance Dominator Air Springs (purchased within 45 days of each other) on or after 09/03/2021
Airlift Warranty Bolt-on Suspenion:
- 1-Year Limited Warranty for Air Lift Performance bolt-on Performance Series and Slam Series suspension kits purchased individually before 09/03/2021
- 2-Year Limited Warranty for Air Lift Performance bolt-on Performance Series and Slam Series suspension kits purchased with a 3HTM, 3PTM or 3STM Air Management/Control System on or after 09/03/2021.
Airlift Warranty Compressors:
- 1-Year Limited Warranty for Air Lift Performance compressors purchased before 09/03/2021
- 90-Day Limited Warranty for Air Lift Performance compressors purchased on or after 09/03/2021