Kenwood DNX7190DABS - 7" CarPlay Android Auto Bluetooth DAB GPS Stereo

Regular Price £899.99 Special Price £849.99

Advanced DashCam link

The OptionalDRV-N520 connects to the DNX5190DABS navigation system so that recorded footage can be displayed on the 6.8" screen, and operated from the touch panel.

Gamin navigation system built-in

Our navigation systems, equipped with the industry leading Garmin navigation software, offering a variety of display options to make your driving easy such as Photo Real Junction View and Lane Assist. Map update is free during the first 3 years and INRIX service can be accessed for free during 5 years. Just getting connected is not enough. We make linking you with a wider world of entertainment on the road easier, safer and more enjoyable.

Apple CarPlay & Android Auto via USB

Apple CarPlay or Android Auto via USB connection for play and charging of your smartphone. Apps including phone, messages & WhatsApp. Navigation from Waze, Googles Maps and Apple Maps. Listen to you music using Apple, Spotify and Deezer to mention just a few.

Key Features

  • 7.0" WVGA clear resistive touch screen
  • DAB+ tuner built in
  • Bluetooth handsfree & Audiostreaming
  • Ready for Apple CarPlay & Android Auto via USB
  • Spotify App ready
  • DSP - DTA - 13 band EQ
  • up to 3 camera inputs
  • Advanced DashCam link for optional DRV-N520
  • Gamin navigation system built-in
  • 3 Years free map update / 2 years free trial of Inrix traffic
  • 1x AV-in / 1x AV-out / 2x Camera-in
  • 3 RCA high power (4V) preouts (front/rear/sub)
  • Compatible with High Res Audio

General Features

  • DIN Size          2 DIN
  • Security Code Function ( user set) , 8-digit code
  • On Screen Display (OSD) Operation
  • Smooth GUI
  • Selectable GUI Background Wallpaper
  • Key Illumination       Variable color
  • Installer Memory
  • Back-up Memory
  • Attenuator with Smooth Volume Return
  • Touch Sensor Tone
  • Optional IR remote controller , KNA-RCDV331
  • Digital Clock (24H)
  • Bluetooth unit built-in
  • Navigation unit built-in
  • DAB Tuner Built-in
  • Works with Apple CarPlay
  • Works with Android Auto
  • Firmware upgreadable
  • HDMI input    for video playback
  • Dashcam Link

Multimedia GUI Features

  • OSDC Type     Graphic
  • Variable Colour illumination , 32766
  • Menu text      22 languages:
  • Software updates (SoC)       via USB
  • Graphics Type           Graphics
  • Spectrum Analyzer
  • Demonstration Mode
  • Top Menu Customize
  • Opening Screen Type           standard
  • Customize short-cut keys on home screen
  • Background Customize         6 preset (4x Static, 1x Colour customize, 1x Sync album art) + 2x User set
  • Display customize (capture)
  • Animation
  • Slide Touch Operation
  • Screen Capture
  • R-CAM interrupt
  • R-CAM Caution On Screen Display
  • R-CAM Parking Guide Lines , customizable
  • Front Camera Interruption
  • DashCam Control

Monitor Features

  • LCD type        7 inch Wide VGA
  • LCD backlight            LED
  • Display Mode 3 Mode (Full(default)/Auto/Normal)
  • Display full mode      default
  • Display auto mode    Full - Normal / Regular
  • Screen Adjustments  Noon/Night Mem/Brightness/Tint/Colour/Contrast/Backlight.
  • Screen adjust: Noon / Night Memory
  • Dimmer function       Manual/Sync/Navi Sync
  • Dimmer Level            Auto/On/Off
  • Visual Source Mode  CarPlay/Android Auto.
  • Touch Panel   Clear resistive
  • Display Type  Glare
  • Display film    Anti Fingerprint
  • Mechanism Angle Adjustment         6 steps
  • Mechanism Postion Memory
  • LCD viewing angle control   "0" (Default) / "-1" / "-2" / "-3"
  • NTSC/PAL judge  (Auto)
  • Display Off Mode

Audio Features

  • Max. Output Power (MOSFET Power IC)   4 x 50W
  • Pre-out           3RCA: Front/Rear/Subwoofer
  • Pre-out Output Level            4V
  • Volume Offset
  • 2 Zone Control
  • Balance/Fader Control
  • Att.(-20dB) with smooth Volume Return
  • Beep On/Off

Multimedia DSP Features

  • DSP Chip        AK7738
  • Position Control
  • Position Preset          4 Presets
  • Graphic Equalizer     13 bands
  • G-EQ KBS , 8 x Preset + 4 x User set
  • G-EQ manual setting
  • G-EQ adjustable level , -9 / ... /+9 dB
  • Time Alignment         0cm ~ 610cm
  • High Pass Filter (HPF)  (Front/Rear/Center)
  • HPF Cut Off Frequency        14
  • HPF Cut Slope Level  4 steps
  • Low Pass Filter (LPF)  (Non-Fading)
  • LPF Cut Off Frequency         14
  • LPF Cut Slope Level  4 steps
  • 3-Way X'Over
  • Source DSP Memory
  • Speaker Size Control
  • Car type control , ► Off ► Compact ► Sedan ► Wagon ► Minivan ► SUV ► Passenger Van
  • Channel Level Control
  • Space Enhancer
  • Supreme
  • Realizer
  • Loudness
  • Stage EQ
  • Tweeter volume
  • Bass Boost
  • Hi-Resolution Audio

Video Features

  • Audio Video Output , Video: RCA, Audio: mini-jack
  • Audio/Video Input , Video & Audio mini-jack
  • HDMI input
  • Video-In for Rear-view Camera       1 dedicated video input (RCA)
  • Detection Mode Rear View Camera            Reverse sensor wire
  • (Rear) camera display view control
  • Parking Guide Line
  • DVD Menu Direct Touch Operation
  • MPEG Decoder , (audio) 2ch downmix

Tuner Features

  • Frequency step selectable
  • Station Select List
  • Tuner Type    Lithio
  • FM Reception
  • AM (MW/LW) Reception
  • Tuner Presets (FM/AM)      20 Presets (15FM / 5AM)
  • Tuning mode Auto1/Auto2/Manual
  • Up/Down Seek/Scan
  • Automatic Memory Entry (AME)
  • FM Stereo / Mono Selector
  • Radio Data System
  • Radio Text Plus
  • Traffic Information
  • Local search
  • Enhanced Other Networks Function (EON)
  • Program Type Function (PTY)

CE DAB tuner features

  • DAB+ tuner built-in
  • Digital Radio Certification Mark
  • Intelligent seek
  • Tuning mode / Seek mode  Auto1/Auto2/Manual
  • Service preset            15 ch * 1 bank presets,
  • Service list by alphabet order
  • Preset list
  • Alphabet Search
  • Traffic Information
  • DAB-DAB/DAB-FM auto switch
  • Seamless DAB-FM blending
  • DLS (Dynamic Label)
  • PTY (Programme Type) search
  • PTY (Programme Type) watch
  • DMB Audio (Digital multimedia broadcasting)
  • Soft linking
  • Antenna power supply on/off switch

CE_Playable Audio file

  • AAC (*.m4a) files are playable        USB/SD/Disc
  • AAC (*.aac) files are playable          USB/SD/Disc
  • MP3 files are playable          USB/SD/Disc
  • WMA (.wma) files are playable       USB/SD/Disc
  • WAV (.wav) files are playable         USB/SD/Disc
  • FLAC files are playable         USB/SD/Disc

CE_Playable Video file

  • MPEG1/2 files are playable USB/SD/Disc
  • MPEG4 files are playable     USB/SD/Disc
  • WMV files are playable        USB/SD/Disc
  • H.264 files are playable       USB/SD/Disc
  • mkv files are playable          USB/SD/Disc
  • JPEG files are playable         USB/SD/Disc
  • BMP files are playable          USB/SD/Disc
  • PNG files are playable          USB/SD/Disc


  • Disc Capacity 1 Disc(s)
  • DVD Region Code      2 (Europe)
  • DVD-Video
  • DVD±R/RW Compatible
  • CD-DA
  • CD-R/RW Compatible
  • CD-DA Repeat/Scan/Random play
  • Jacket Picture with Tag
  • Supported audio files           Linear PCM/Dolby Audio/MP3/WMA/AAC/WAV/FLAC/Vorbis
  • Supported video files           MPEG1/MPEG2/MPEG4/WMV/H.264/MKV
  • Zoom Control (DVD/VCD)
  • MPEG Audio   2Ch Downmix
  • Down mix , 2ch for Dolby Audio & MPEG Audio
  • 2nd Disc Prevention Mechanism
  • Digital/Analog Converter     24/32 bit
  • Time Code Display
  • Skip/Search
  • Random Play Folder
  • Repeat Play    Folder/File/All
  • Time Code Display
  • Resume Play / Last Position Memory
  • Disc Menu Direct Touch

USB Features

  • Rear USB Terminal , x2
  • USB Type       2.0 High speed
  • USB extension cable supplied         2x 1 meter
  • Spotify App link         Iphone
  • Works with Android Auto
  • Supported audio files           MP3/WMA/AAC/WAV/FLAC/Vorbis
  • Supported video files           MPEG1/MPEG2/MPEG4/WMV/H.264/MKV
  • Tag Information Display
  • Album Art Display
  • Repeat/Scan/Random search
  • Repeat / Random Play
  • Repeat Play    Folder/File/All
  • Random play Folder
  • Category search
  • Resume play
  • Time code display
  • 1,5A Charge Capability for Smartphone (BC 1.2).

iPod Features

  • Made for iPod & iPhone *
  • USB Direct Control    with optional cable KCA-iP102
  • USB Direct Control (Audio, 1 wire, Lightning-connector) with optional cable KCA-iP103
  • Album art support
  • Music library search
  • Alphabet search
  • Skip search
  • Related search
  • My playlist
  • Control by hand
  • App & iPod control mode
  • Spotify App Link
  • Works with Apple CarPlay
  • Reverse browsing
  • Bluetooth Auto Paring for iPhone
  • Battery charge + power control

Android Phone Control

  • Spotify Link for Android
  • Works with Android Auto

SD-card Features

  • SD card type: SD / SDHC / SDXC
  • Max capacity  2000 Gb
  • Music playback
  • Supported audio files           MP3/WMA/AAC/WAV/FLAC/Vorbis
  • Supported video files           MPEg1/MPEG2/MPEG4/WMV/H.264/MKV
  • Repeat play    Folder/File/All
  • Random play
  • Alfabetical search
  • Random & Repeat Play
  • List access
  • Resume play
  • Jacket Picture with Tag

Bluetooth General Features

  • Max num. of regist. phones for HFP & A2DP         5 phones
  • Hands Free Profile with High Sound Quality         HFP V1.7
  • Max num. of regist. phones for HFP            5 phones
  • 2 Phones Switchable Hands Free
  • 2 phones fulltime connection
  • Advanced Audio Distribution Profile (A2DP) , (SBC/AAC)
  • Max num. of regist. units for A2DP 5 units
  • Serial Port Profile (SPP)
  • Simple Secure Pairing (SSP)
  • Phonebook Access Profile (PBAP) , Accessible phonebook entries & alphabet search
  • Audio/Video Remote Control Profile (AVRCP) , V1.6
  • Multi Profile Support
  • Easy pairing function
  • iPhone & Android automatic pairing via USB
  • Spotify App Link        Iphone & Android
  • KENWOOD Music Mix Support
  • Catchphone / Call Waiting
  • Private mode
  • Interrupt call request
  • Alphabet Search (Phonebook)
  • Noise Canceller
  • Echo Canceller
  • Phone device status display
  • Audio device status display
  • Signal strength display
  • Remaining battery display
  • Bluetooth Paring Indicator
  • Bluetooth phones to register           5
  • High-quality noise canceling microphone  Included (rear wired)
  • Bluetooth firmware upgradeable

* depends on phone model/make  & Kenwood unit

Preinstalled Apps_Widgets

  • Clock
  • Spectrum Analyzer
  • Compass
  • Climate
  • Vehicle Information
  • Navigation Turn by Turn
  • Weather (by INRIX)
  • Nav + Audio
  • Photo Frame

Navigation Features

  • Guidance by Garmin
  • Touch-screen controllable
  • Graphical Resolution WVGA
  • Inner Memory Size   16 GB
  • Built-in Map Data      OEM CN Europe NTU 2018 ALL North
  • Built-in Map Data      OEM CN Europe NTU 2018 ALL South
  • Map Coverage          
  • Map Update   Via download on SD card
  • Free Map Update      3 Years (Starts after 20km first time driving)
  • Default Position         Depend on locale setting
  • 3-Dimensional Map Display
  • 2-Dimensional Map Display
  • Auto Zoom Function
  • Voice Languages
  • Keyboard Layout      QWERTY or ABCDE
  • Destination Search
  • Automatic Re-Route
  • Way Points (Favorites)
  • Traffic Message Channel Built-in
  • Easy-to-use Graphical Interface
  • ecoRoute™
  • Turn-by-turn' directions
  • Lane assist
  • Junction view
  • Half junction view
  • PhotoReal junction view
  • 3D Terrain
  • Globe view (world mapping)
  • Customizable main menu
  • Localized road signs and auto text
  • Trip log output to PC via USB
  • Traffic Trend / My Trend
  • Traffic Trends
  • My Trends
  • Speedcamera allert   upload via USB (third party poi)
  • INRIX traffic , (2 years free trial)
  • INRIX Parking , (2 years Free Trial)
  • INRIX Gas Price , (2 years Free Trial)
  • INRIX Weather , (2 years Free Trial)
  • INRIX RoadWeather , (2 years Free Trial)
  • INRIX Traffic Free Trial        2 years
  • Speed Limit Indicator
  • Map Buttons and Map Tools
  • Door to Door Navigation (point addressing)
  • Points of intrest (POI) , more than 6 million points
  • Custom POI's
  • Smart POI Search
  • POI Call Button
  • Insta Search
  • Insta Route
  • Birds Eye lane guidance
  • Vehicle Position Sensing       by GPS
  • Turn-by-Turn Instructions
  • Day/Night Colour mode
  • Route Preference Function
  • GPS Info page
  • Customizable vehicle profile information
  • Phone call by POI search (Bluetooth Function)
  • Phone number search
  • Dash-Cam Playback Link


  • USB interface 2 x USB 2.0 (pigtail)
  • OEM Wired Remote Control ready , with optional Plug & Play cable + interface
  • OEM Display Control ready , Optional interface (KIM) needed
  • Programmable OEM Steering wheel Remote Function
  • Display input/output control
  • DC-Cord         Mitsumi to ISO
  • Parking sensor (handbrake) wire
  • Power Control (P.CON) wire
  • 2-way (Tel/Navi) mute wire
  • Dimmer control wire
  • Speedpuls input wire
  • AV-Input        1x mini-jack (selectable: AV-in / Camera-in)
  • AV Output      Video: RCA / Audio: mini-jack
  • Available AV-Out source       DVD/AV-in/USB
  • Reverse sensor wire
  • Rear View Camera Input      Dedicated RCA Video-in
  • Front View Camera Input    selectable: Front / Dash-Camera-in
  • Front/Rear Camera Control Line
  • Dashcam Link
  • Amplifier pre-out      3 x RCA: Front/Rear/Subwoofer
  • 3rd Party TV Control (Mini-Jack)
  • HDMI input    Type A
  • GPS Aerial Input        HRS GT5-1S connector
  • FM Antenna Input    JASO connector
  • DAB Aerial input       SMB connector
  • External microphone input 3,5mm mini-jack

Monitor Specifications

  • Screen size (Diagonal)          6.95 Inches Wide
  • Screen Size (WxH)    156.6 x 81.6mm
  • Display system          Transparent TN LCD Panel
  • Drive system  TFT Active Matrix System
  • Number of Pixels      1152000pixels (800(H) x 480(V) x RGB)
  • Effective pixels          99.99%
  • Pixel arrangement    RGB Striped
  • Back lighting  LED (Light Emitting Diode)

Video Specifications

  • Color System of External Video Input        NTSC/PAL
  • External video input level (mini-jack)        2 Vpp / 25 Ohm
  • External audio max. input level (mini-jack)          2 Vpp / 25 kOhm
  • Video input level (RCA)        1 Vpp, 75 Ohms
  • Video Output Level (RCA)    1 Vpp / 75 Ohm
  • Audio Output Level (mini-jack)       0.9 Vpp / 10 kOhm
  • HDMI - VGA input resolution           640x480p @59.94Hz/60Hz
  • HDMI - 480p input resolution         720x480p @59.94Hz/60Hz
  • HDMI - 720p input resolution         1280x720p @59.94Hz/60Hz
  • HDMI - input Audio type      16/20/24-bit Linear PCM

Audio Specifications

  • Maximum Power       50W x 4
  • Output Power (DIN45324,+B=14.4v)        22W x 4
  • Output frequency band       20Hz ~ 88kHz
  • Preout Level  4000mV / 10kOhm,
  • Preout Impedance    ≤ 300Ohm
  • Speaker Impedance  4Ohm ~ 8Ohm

DSP Specifications

  • Equalizer Type          Graphic
  • Frequency band        13 bands
  • Frequency band        62.5/100/160/250/400/630/1k/1.6k/2.5k/4k/6.3k/10k/16k
  • Equalizer Gain           –9db ~ +9db
  • Q Control        0.25/ 0.50/ 1.00/ 2.00
  • High Pass Filter frequency   Through/30 ~ 250 (Hz)
  • High Pass Filter Slope           -6/-12/-18/-24 dB/Oct
  • Low Pass Filter frequency    30 ~ 250(Hz)/Through
  • Low Pass Filter Slope            -6/-12/-18/-24 dB/Oct
  • Time Alignment         0 — 610cm(1 cm step)
  • Car type         ► Off ► Compact ► Sedan ► Wagon ► Minivan ► SUV ► Passenger Van
  • Speaker type - Center          ► NONE ► 40mm X 70mm ► 5cm► 10cm► 13cm► 16cm OVER
  • Speaker type - Front ► O.E.M.► 10cm► 13cm► 16cm► 17cm► 18cm► 4" x 6"► 5" x 7"► 6" x 8"► 6" x 9"► 7" x 10"
  • Speaker type - Rear  ► NONE ► O.E.M► 10cm► 13cm► 16cm ► 17cm ► 18cm ► 4" x 6" ► 5" x 7" ► 6" x 8" ► 6" x 9" ► 7" x 10"
  • Speaker type - Sub woofer  ► NONE ► 16cm ► 20cm ► 25cm ► 30cm ► 30cm over
  • 2-Way X'over / Front/Rear (HPF) / Frequency    Through, 30/40/ ~ / 220/250Hz
  • 2-Way X'over / Front/Rear (HPF) / Slope -6/-12/-18/-24 (dB/oct)
  • 2-Way X'over / Subwoofer (LPF) / Frequency     30/40/ ~ / 220/250Hz, Through
  • 2-Way X'over / Subwoofer (LPF) / Slope  -6/-12/-18/-24 (dB/oct)
  • 3-Way X'Over / High Pass Filter Frequency          Through, 30/40/ ~ / 220/250Hz
  • 3-Way X'Over / High Pass Filter Slope       Through, 30/40/ ~ / 220/250H, Trough
  • 3-Way X'Over / Band Pass Filter Frequency         -12/-18/-24 (dB/Oct
  • 3-Way X'Over / Band Pass Filter Slope      -12/-18/-24 (dB/Oct)
  • 3-Way X'Over / Low Pass Filter Frequency           30/40/ ~ / 220/250Hz, Through
  • 3-Way X'Over / Low Pass Filter Slope        -12/-18/-24 (dB/Oct
  • Subwoofer Level       -50dB ~ 10dB
  • Position: 3-Way (Tw/Mid/Sub) Delay       0cm ~ 610cm (1cm step)
  • Postion Gain   -8dB ~ 0dB

Tuner Specifications

  • FM range: 87.5Mhz - 108MHz (50Khz step)
  • FM Usable Sensitivity           9.3μV/75ohm (S/N 30dBf)
  • FM Quieting Sensitivity        15.2μV/75ohm (S/N 46dBf)
  • FM Frequency Response      30Hz ~ 15kHz (± 3dB)
  • FM Signal to noise ratio (Mono)      65dB
  • FM Selectivity(DIN)  over 80dB (±400kHz)
  • FM Stereo Separation (1kHz)          45dB
  • MW range: 531kHz - 1611kHz (9kHz step)
  • MW Usable Sensitivity          25μV
  • LW range: 153kHz - 279kHz (9kHz step)
  • LW Usable Sensitivity           45μV

DAB Tuner Specifications

  • Band III - Frequency range 174.928 MHz - 239.2MHz
  • Mode  I, II, III, IV
  • Sensitivity      - 100dBm
  • Signal to noise ratio  90dB
  • Audio format MPEG1 Audio Layer II / MPEG4 HE-AAV V2
  • DAB Aerial Connector Type SMB
  • Output Voltage          14.4V (11V to 16V allowable)
  • Maximum Current    < 100 mA

USB Specifications

  • USB Version compatibility    USB 2.0 High Speed
  • File System     FAT 16/32 / exFAT / NTFS
  • Maximum Supply current    1500mA
  • D/A Converter           24/32 bit
  • Video Decoder           MPEG1/MPEG2/MPEG4/WMV/H.264/MKV
  • Audio Decoder           MP3/WMA/AAC/WAV/FLAC/Vorbis
  • Frequency Response            22Hz - 88kHz
  • S/N Ratio        98.5 dB (1kHz)
  • Dynamic Range         89dB

SD-Card Specs

  • Compatible SD cards            SD / SDHC / SDXC
  • File system     FAT 16/32, exFAT, NTFS
  • Maximum capacity    2000 GB
  • Data transfer rate     Maximum 25 Mbps
  • Video decoder           MPEG1/MPEG2/MPEG4/WMV/H.264/MKV
  • Audio decoder           MP3/WMA/AAC/WAV/FLAC/Vorbis

Bluetooth Specifications

  • Technology    Bluetooth V5.0
  • Frequency      2.4202 - 2.48 GHz
  • Output power            +4dBm(max), power class 2
  • Maximum range        Line of sight approx. 10 meter
  • Handsfree profile (HFP) , V1.7
  • Serial port profile (SPP)
  • Advanced audio distribution profile (A2DP)
  • Audio Codec   SBC/AAC
  • Audio/Video remote control profile (AVRCP) , V1.6
  • Phonebook access profile (PBAP)
  • Multi Profile Support

Navigation Specifications

  • Receiver type High sensitivity GNNS receiver
  • Acquisition time cold            < 26 sec
  • Update rate   1/sec continuous
  • Position accuracy      < 2 meters/typical
  • Velocity accuracy       0.05 meter/sec RMS
  • Positioning method   GPS
  • Antenna         External GPS antenna


  • Release keys  2 pieces
  • Escutcheon
  • Installation Sleeve
  • DC cord          25 cm
  • USB extension cable 2 pieces, 1 meter
  • GPS antenna  with 3 m cable
  • GPS Antenna Ground Plane Mount (Adhesive Metal Pad)
  • Handsfree Microphone        with 3 m cable
  • Multi-Language Instruction Manual Included       Quick-Guide
  • Manuals Downloadable

General Specifications

  • Operating voltage     12V (10.5 ~ 16V Allowable)
  • Maximum Current Consumption    15A
  • Dimensions (WxHxD)           182 x 112 x 163mm
  • Weight, inclu. sleeve & escutcheon 2500 kg

How will you send my item?

We ship to addresses within the UK using Royal Mail and DPD couriers.

How much does delivery cost?

  • Royal Mail Standard - 2-3 Day non-tracked service - £3.99.
  • Royal Mail Tracked - 2-3 Day tracked service - £4.99.
  • DPD 2-3 Day - 2-3 Day tracked service - £7.99 .
  • DPD Next Day - Next working day tracked service - £11.99.
  • DPD Delivery - Non specific DPD service for larger/bulkier orders - £15.
  • Saturday/Sunday Service - Tracked service specified for Saturday/Sunday - £22.99.

For orders to UK Non-mainland and International destinations, there will be an additional charge at checkout. Please see below for more information.

How long does delivery take?

Depending on the delivery service you choose, delivery usually takes between 1-3 working days to mainland UK from the moment we despatch your order. Orders to UK non-mainland and international destinations can take longer.

When will you despatch my order?

Orders placed before 3pm are processed and despatched the same day (excluding bank holidays and weekends). Orders placed on weekends will be processed and despatched the following working day.

*Please note that international orders may require extra checks before we are able to despatch your order so timescales may vary.

Can I track my delivery?

Yes - Order tracking is offered as standard on all items, whether they are shipped via DPD or Royal Mail. You will receive your tracking information via email once we have despatched your order. 

UK Non-mainland and International destinations.

Post Brexit some of our delivery partners have changed the way we ship to international and offshore destinations. This means that the cost of shipping to some locations has increased significantly and additional paperwork may need to be completed for some international orders.

Shipping for all items to UK Non-Mainland and International destinations will incur a charge at checkout. This charge is not final and additional postage may be required. Furthermore, this may incur additional delivery delays and also local customs charges which the buyer is responsible to pay.

Shipping to international destinations may require further security checks and I.D. to be provided by the cardholder. We reserve the right to cancel any orders where an order does not pass our security checks or the additional postage is not paid.

To avoid any confusion we would advise that you contact us before making your order.

What do you class as UK Non-mainland?

Rep. Ireland, N. Ireland, Channel Islands, Jersey, Guernsey, Isle of Wight, Isle of Man and Scottish Highlands. If you are unsure whether your address is classed as UK Non-mainland please feel free to contact us and an advisor will be happy to help.

For any further enquiries with regards to your delivery please contact us on 020 8561 9845 and one of our adviser's will be happy to help.

If you're not happy with your item or you've changed your mind.

Even though we're sure you'll be happy with your purchase, it's important that you are aware of how we deal with returns in the event that you need to send something back.

We understand how inconvenient it can be when you buy a product and aren't 100% satisfied with it. For this reason we have designed our returns policy to prevent any further inconvenience to you in these instances.

Under 14 days

  • You can return your goods for a full refund or exchange as long as you inform us of your intention to return the goods within 14 days of receipt, starting from the day after you receive your goods (Exclusions apply, see below.)
  • All return costs are down to the buyer and it is recommended that you return your items using a trackable method with appropriate insurance (if required).
  • Once we have approved your return, please ensure that you return the item within 14 days.
  • If a returns number is provided then please ensure that the parcel has this clearly marked.
  • Items need to be returned in "as new" condition in their original packaging. We don't mind if you open the product to check it, however any used or damaged products will be subject to a 25% handling fee so please take care when opening your items

After 14 days

  • We will not offer a refund after 14 days of you receiving your delivery unless your product is faulty. 

Exclusions from our returns policy

As we're sure you'll understand, there are some products that we can't offer returns on due to their nature. These include:

  • Special order items (these items will be clearly identifiable).
  • Custom cut items.
  • Clothing due to health and hygiene reasons.
  • Products that include software which require activation.

 Please note that these exclusions do not apply to items that become faulty.

If your product becomes faulty

We endeavour to get your items to you in fully working order, however in the event that your items do become faulty, please read below on what you should do next.

In a lot of cases with some products, faults can be fixed by performing some basic troubleshooting, so to prevent any further inconvenience to you we advise that you contact our Customer Service team who can guide you through some basic troubleshooting before sending items back.

Under 30 days

  • If your items become faulty within 30 days of delivery you are entitled to a full refund or exchange. Please contact our customer service centre who will provide necessary returns details.
  • Please send the items back with a cover note including a description of the fault and your original order number.
  • Once we have fully tested the item and confirmed the fault, we will process the refund or exchange including cost of carriage back to us (within reason).
  • If during our testing we cannot find a fault, no refund will be given and you will be charged for delivery of the item back to you.

After 30 days

  • After 30 days you will still be able to get your faulty items repaired or replaced within the manufacturers warranty and we will be happy to assist you with this. Please contact our customer service team to find out the best way to get your items repaired or replaced. Please be aware that after 30 days we will not cover you for any carriage costs.

Air Lift Warranty information

Click here for Air Lift warranty information.

Just ensure you include the relevant information required on a note inside the return so that we can process your request.

I want to return an item

  • Unwanted Goods: In accordance with The Consumer Contracts Regulations (2015), you have a 14 working day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. The cooling off period starts on the day after the day on which you received the goods (does not include weekends). You are responsible for the cost of returning the item to us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • Providing that unwanted goods are received back by us in "as new" condition, we will refund payment for the goods. We don't mind if you open the product to check it, however any used or damaged products will be subject to a 25% handling fee so please take care when opening your item. These refunds will be made within 30 days of return of goods. Should you wish to cancel your purchase within the 14 working days 'cooling off' period, please e-mail us at [email protected]
  • Please tell us your name and address, how your order was placed and any payment reference (ie Paypal) and the order number.
  • Should you cancel your purchase with this 14 working day 'cooling off' period, we will refund your payment in full via the method of payment. There will be no charges for cancellation within this 14 working day 'cooling off period'.
  • You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to include with the return your name and address, and a copy of your purchase receipt.
  • Manufacturer's warranty: Beyond this 14 working day period, you are covered under the manufacturer's warranty which is typically 1 year. If your product becomes faulty during this period, you should contact our eSupport department, via the website, direct email or phone for a returns number. We will then arrange for your item to be repaired (or replaced, if appropriate with a new product) or provide details of the manufacturers local service centre.

Christmas Returns Policy

  • Any product purchased between 25/11/22 and 24/12/22 will qualify for our extended returns policy.
  • If your purchase is made within this time you have until 01/01/2023 to inform us of your intention to return your items.
  • All orders placed within this time which are outside of the standard 14 day policy can only be returned for a credit. All credits need to be used within 90 days of issue.
  • Please ensure you inform our Customer Service team in writing or via email ([email protected]).
  • Any items being returned need be in brand new, unopened and unused condition.
  • All products must be returned to us within 14 calendar days after our Customer Service team have authorised a return.
  • Any promotional items received FREE at the time of purchase must also be returned, unused and unopened, otherwise the value of the promotional item will be deducted from the credit.

Please note: Our normal returns policy still applies on all orders if you are within the 14 day returns period.


Airlift Warranty Managments:

  • Limited Lifetime Warranty for Air Lift Performance 3HTM, 3PTM or 3STM Air Management/Control system and Accessories purchased before 09/03/2021
  • 2-Year Limited Warranty for Air Lift Performance 3HTM, 3PTM or 3STM Air Management/Control system and Accessories purchased individually on or after 09/03/202
  • 4-Year Limited Warranty for Air Lift Performance 3HTM, 3PTM or 3STM Air Management/Control system and Accessories purchased with an Air Lift Performance front and rear suspension kit or four (4) Air Lift Performance Dominator Air Springs (purchased within 45 days of each other) on or after 09/03/2021

Airlift Warranty Bolt-on Suspenion:

  • 1-Year Limited Warranty for Air Lift Performance bolt-on Performance Series and Slam Series suspension kits purchased individually before 09/03/2021
  • 2-Year Limited Warranty for Air Lift Performance bolt-on Performance Series and Slam Series suspension kits purchased with a 3HTM, 3PTM or 3STM Air Management/Control System on or after 09/03/2021. 

Airlift Warranty Compressors:

  • 1-Year Limited Warranty for Air Lift Performance compressors purchased before 09/03/2021
  • 90-Day Limited Warranty for Air Lift Performance compressors purchased on or after 09/03/2021