Kenwood DNX7190DABS - 7" CarPlay Android Auto Bluetooth DAB GPS Stereo

Advanced DashCam link

The OptionalDRV-N520 connects to the DNX5190DABS navigation system so that recorded footage can be displayed on the 6.8" screen, and operated from the touch panel.

Gamin navigation system built-in

Our navigation systems, equipped with the industry leading Garmin navigation software, offering a variety of display options to make your driving easy such as Photo Real Junction View and Lane Assist. Map update is free during the first 3 years and INRIX service can be accessed for free during 5 years. Just getting connected is not enough. We make linking you with a wider world of entertainment on the road easier, safer and more enjoyable.

Apple CarPlay & Android Auto via USB

Apple CarPlay or Android Auto via USB connection for play and charging of your smartphone. Apps including phone, messages & WhatsApp. Navigation from Waze, Googles Maps and Apple Maps. Listen to you music using Apple, Spotify and Deezer to mention just a few.

Features

Key Features

7.0" WVGA clear resistive touch screen
DAB+ tuner built in
Bluetooth handsfree & Audiostreaming
Ready for Apple CarPlay & Android Auto via USB
Spotify App ready
DSP - DTA - 13 band EQ
up to 3 camera inputs
Advanced DashCam link for optional DRV-N520
Gamin navigation system built-in
3 Years free map update / 2 years free trial of Inrix traffic
1x AV-in / 1x AV-out / 2x Camera-in
3 RCA high power (4V) preouts (front/rear/sub)
Compatible with High Res Audio

General Features

DIN Size 2 DIN
Security Code Function ( user set) , 8-digit code
On Screen Display (OSD) Operation
Smooth GUI
Selectable GUI Background Wallpaper
Key Illumination Variable color
Installer Memory
Back-up Memory
Attenuator with Smooth Volume Return
Touch Sensor Tone
Optional IR remote controller , KNA-RCDV331
Digital Clock (24H)
Bluetooth unit built-in
Navigation unit built-in
DAB Tuner Built-in
Works with Apple CarPlay
Works with Android Auto
Firmware upgreadable
HDMI input for video playback
Dashcam Link

Multimedia GUI Features

OSDC Type Graphic
Variable Colour illumination , 32766
Menu text 22 languages:
Software updates (SoC) via USB
Graphics Type Graphics
Spectrum Analyzer
Demonstration Mode
Top Menu Customize
Opening Screen Type standard
Customize short-cut keys on home screen
Background Customize 6 preset (4x Static, 1x Colour customize, 1x Sync album art) + 2x User set
Display customize (capture)
Animation
Slide Touch Operation
Screen Capture
R-CAM interrupt
R-CAM Caution On Screen Display
R-CAM Parking Guide Lines , customizable
Front Camera Interruption
DashCam Control

Monitor Features

LCD type 7 inch Wide VGA
LCD backlight LED
Display Mode 3 Mode (Full(default)/Auto/Normal)
Display full mode default
Display auto mode Full - Normal / Regular
Screen Adjustments Noon/Night Mem/Brightness/Tint/Colour/Contrast/Backlight.
Screen adjust: Noon / Night Memory
Dimmer function Manual/Sync/Navi Sync
Dimmer Level Auto/On/Off
Visual Source Mode CarPlay/Android Auto.
Touch Panel Clear resistive
Display Type Glare
Display film Anti Fingerprint
Mechanism Angle Adjustment 6 steps
Mechanism Postion Memory
LCD viewing angle control "0" (Default) / "-1" / "-2" / "-3"
NTSC/PAL judge (Auto)
Display Off Mode

Audio Features

Max. Output Power (MOSFET Power IC) 4 x 50W
Pre-out 3RCA: Front/Rear/Subwoofer
Pre-out Output Level 4V
Volume Offset
2 Zone Control
Balance/Fader Control
Att.(-20dB) with smooth Volume Return
Beep On/Off

Multimedia DSP Features

DSP Chip AK7738
Position Control
Position Preset 4 Presets
Graphic Equalizer 13 bands
G-EQ KBS , 8 x Preset + 4 x User set
G-EQ manual setting
G-EQ adjustable level , -9 / ... /+9 dB
Time Alignment 0cm ~ 610cm
High Pass Filter (HPF) (Front/Rear/Center)
HPF Cut Off Frequency 14
HPF Cut Slope Level 4 steps
Low Pass Filter (LPF) (Non-Fading)
LPF Cut Off Frequency 14
LPF Cut Slope Level 4 steps
3-Way X'Over
Source DSP Memory
Speaker Size Control
Car type control , ► Off ► Compact ► Sedan ► Wagon ► Minivan ► SUV ► Passenger Van
Channel Level Control
Space Enhancer
Supreme
Realizer
Loudness
Stage EQ
Tweeter volume
Bass Boost
Hi-Resolution Audio

Video Features

Audio Video Output , Video: RCA, Audio: mini-jack
Audio/Video Input , Video & Audio mini-jack
HDMI input
Video-In for Rear-view Camera 1 dedicated video input (RCA)
Detection Mode Rear View Camera Reverse sensor wire
(Rear) camera display view control
Parking Guide Line
DVD Menu Direct Touch Operation
MPEG Decoder , (audio) 2ch downmix

Tuner Features

Frequency step selectable
Station Select List
Tuner Type Lithio
FM Reception
AM (MW/LW) Reception
Tuner Presets (FM/AM) 20 Presets (15FM / 5AM)
Tuning mode Auto1/Auto2/Manual
Up/Down Seek/Scan
Automatic Memory Entry (AME)
FM Stereo / Mono Selector
Radio Data System
Radio Text Plus
Traffic Information
Local search
Enhanced Other Networks Function (EON)
Program Type Function (PTY)

CE DAB tuner features

DAB+ tuner built-in
Digital Radio Certification Mark
Intelligent seek
Tuning mode / Seek mode Auto1/Auto2/Manual
Service preset 15 ch * 1 bank presets,
Service list by alphabet order
Preset list
Alphabet Search
Traffic Information
DAB-DAB/DAB-FM auto switch
Seamless DAB-FM blending
DLS (Dynamic Label)
PTY (Programme Type) search
PTY (Programme Type) watch
DMB Audio (Digital multimedia broadcasting)
Soft linking
Antenna power supply on/off switch

CE_Playable Audio file

AAC (*.m4a) files are playable USB/SD/Disc
AAC (*.aac) files are playable USB/SD/Disc
MP3 files are playable USB/SD/Disc
WMA (.wma) files are playable USB/SD/Disc
WAV (.wav) files are playable USB/SD/Disc
FLAC files are playable USB/SD/Disc

CE_Playable Video file

MPEG1/2 files are playable USB/SD/Disc
MPEG4 files are playable USB/SD/Disc
WMV files are playable USB/SD/Disc
H.264 files are playable USB/SD/Disc
mkv files are playable USB/SD/Disc
JPEG files are playable USB/SD/Disc
BMP files are playable USB/SD/Disc
PNG files are playable USB/SD/Disc

DVD-Features

Disc Capacity 1 Disc(s)
DVD Region Code 2 (Europe)
DVD-Video
DVD±R/RW Compatible
CD-DA
CD-R/RW Compatible
CD-DA Repeat/Scan/Random play
Jacket Picture with Tag
Supported audio files Linear PCM/Dolby Audio/MP3/WMA/AAC/WAV/FLAC/Vorbis
Supported video files MPEG1/MPEG2/MPEG4/WMV/H.264/MKV
Zoom Control (DVD/VCD)
MPEG Audio 2Ch Downmix
Down mix , 2ch for Dolby Audio & MPEG Audio
2nd Disc Prevention Mechanism
Digital/Analog Converter 24/32 bit
Time Code Display
Skip/Search
Random Play Folder
Repeat Play Folder/File/All
Time Code Display
Resume Play / Last Position Memory
Disc Menu Direct Touch

USB Features

Rear USB Terminal , x2
USB Type 2.0 High speed
USB extension cable supplied 2x 1 meter
Spotify App link Iphone
Works with Android Auto
Supported audio files MP3/WMA/AAC/WAV/FLAC/Vorbis
Supported video files MPEG1/MPEG2/MPEG4/WMV/H.264/MKV
Tag Information Display
Album Art Display
Repeat/Scan/Random search
Repeat / Random Play
Repeat Play Folder/File/All
Random play Folder
Category search
Resume play
Time code display
1,5A Charge Capability for Smartphone (BC 1.2).

iPod Features

Made for iPod & iPhone *
USB Direct Control with optional cable KCA-iP102
USB Direct Control (Audio, 1 wire, Lightning-connector) with optional cable KCA-iP103
Album art support
Music library search
Alphabet search
Skip search
Related search
My playlist
Control by hand
App & iPod control mode
Spotify App Link
Works with Apple CarPlay
Reverse browsing
Bluetooth Auto Paring for iPhone
Battery charge + power control

Android Phone Control

Spotify Link for Android
Works with Android Auto

SD-card Features

SD card type: SD / SDHC / SDXC
Max capacity 2000 Gb
Music playback
Supported audio files MP3/WMA/AAC/WAV/FLAC/Vorbis
Supported video files MPEg1/MPEG2/MPEG4/WMV/H.264/MKV
Repeat play Folder/File/All
Random play
Alfabetical search
Random & Repeat Play
List access
Resume play
Jacket Picture with Tag

Bluetooth General Features

Max num. of regist. phones for HFP & A2DP 5 phones
Hands Free Profile with High Sound Quality HFP V1.7
Max num. of regist. phones for HFP 5 phones
2 Phones Switchable Hands Free
2 phones fulltime connection
Advanced Audio Distribution Profile (A2DP) , (SBC/AAC)
Max num. of regist. units for A2DP 5 units
Serial Port Profile (SPP)
Simple Secure Pairing (SSP)
Phonebook Access Profile (PBAP) , Accessible phonebook entries & alphabet search
Audio/Video Remote Control Profile (AVRCP) , V1.6
Multi Profile Support
Easy pairing function
iPhone & Android automatic pairing via USB
Spotify App Link Iphone & Android
KENWOOD Music Mix Support
Catchphone / Call Waiting
Private mode
Interrupt call request
Alphabet Search (Phonebook)
Noise Canceller
Echo Canceller
Phone device status display
Audio device status display
Signal strength display
Remaining battery display
Bluetooth Paring Indicator
Bluetooth phones to register 5
High-quality noise canceling microphone Included (rear wired)
Bluetooth firmware upgradeable

* depends on phone model/make & Kenwood unit

Preinstalled Apps_Widgets

Clock
Spectrum Analyzer
Compass
Climate
Vehicle Information
Navigation Turn by Turn
Weather (by INRIX)
Nav + Audio
Photo Frame

Navigation Features

Guidance by Garmin
Touch-screen controllable
Graphical Resolution WVGA
Inner Memory Size 16 GB
Built-in Map Data OEM CN Europe NTU 2018 ALL North
Built-in Map Data OEM CN Europe NTU 2018 ALL South
Map Coverage
Map Update Via download on SD card
Free Map Update 3 Years (Starts after 20km first time driving)
Default Position Depend on locale setting
3-Dimensional Map Display
2-Dimensional Map Display
Auto Zoom Function
Voice Languages
Keyboard Layout QWERTY or ABCDE
Destination Search
Automatic Re-Route
Way Points (Favorites)
Traffic Message Channel Built-in
Easy-to-use Graphical Interface
ecoRoute™
Turn-by-turn' directions
Lane assist
Junction view
Half junction view
PhotoReal junction view
3D Terrain
Globe view (world mapping)
Customizable main menu
Localized road signs and auto text
Trip log output to PC via USB
Traffic Trend / My Trend
Traffic Trends
My Trends
Speedcamera allert upload via USB (third party poi)
INRIX traffic , (2 years free trial)
INRIX Parking , (2 years Free Trial)
INRIX Gas Price , (2 years Free Trial)
INRIX Weather , (2 years Free Trial)
INRIX RoadWeather , (2 years Free Trial)
INRIX Traffic Free Trial 2 years
Speed Limit Indicator
Map Buttons and Map Tools
Door to Door Navigation (point addressing)
Points of intrest (POI) , more than 6 million points
Custom POI's
Smart POI Search
POI Call Button
Insta Search
Insta Route
Birds Eye lane guidance
Vehicle Position Sensing by GPS
Turn-by-Turn Instructions
Day/Night Colour mode
Route Preference Function
GPS Info page
Customizable vehicle profile information
Phone call by POI search (Bluetooth Function)
Phone number search
Dash-Cam Playback Link

Connectivity

USB interface 2 x USB 2.0 (pigtail)
OEM Wired Remote Control ready , with optional Plug & Play cable + interface
OEM Display Control ready , Optional interface (KIM) needed
Programmable OEM Steering wheel Remote Function
Display input/output control
DC-Cord Mitsumi to ISO
Parking sensor (handbrake) wire
Power Control (P.CON) wire
2-way (Tel/Navi) mute wire
Dimmer control wire
Speedpuls input wire
AV-Input 1x mini-jack (selectable: AV-in / Camera-in)
AV Output Video: RCA / Audio: mini-jack
Available AV-Out source DVD/AV-in/USB
Reverse sensor wire
Rear View Camera Input Dedicated RCA Video-in
Front View Camera Input selectable: Front / Dash-Camera-in
Front/Rear Camera Control Line
Dashcam Link
Amplifier pre-out 3 x RCA: Front/Rear/Subwoofer
3rd Party TV Control (Mini-Jack)
HDMI input Type A
GPS Aerial Input HRS GT5-1S connector
FM Antenna Input JASO connector
DAB Aerial input SMB connector
External microphone input 3,5mm mini-jack

Monitor Specifications

Screen size (Diagonal) 6.95 Inches Wide
Screen Size (WxH) 156.6 x 81.6mm
Display system Transparent TN LCD Panel
Drive system TFT Active Matrix System
Number of Pixels 1152000pixels (800(H) x 480(V) x RGB)
Effective pixels 99.99%
Pixel arrangement RGB Striped
Back lighting LED (Light Emitting Diode)

Video Specifications

Color System of External Video Input NTSC/PAL
External video input level (mini-jack) 2 Vpp / 25 Ohm
External audio max. input level (mini-jack) 2 Vpp / 25 kOhm
Video input level (RCA) 1 Vpp, 75 Ohms
Video Output Level (RCA) 1 Vpp / 75 Ohm
Audio Output Level (mini-jack) 0.9 Vpp / 10 kOhm
HDMI - VGA input resolution 640x480p @59.94Hz/60Hz
HDMI - 480p input resolution 720x480p @59.94Hz/60Hz
HDMI - 720p input resolution 1280x720p @59.94Hz/60Hz
HDMI - input Audio type 16/20/24-bit Linear PCM

Audio Specifications

Maximum Power 50W x 4
Output Power (DIN45324,+B=14.4v) 22W x 4
Output frequency band 20Hz ~ 88kHz
Preout Level 4000mV / 10kOhm,
Preout Impedance ≤ 300Ohm
Speaker Impedance 4Ohm ~ 8Ohm

DSP Specifications

Equalizer Type Graphic
Frequency band 13 bands
Frequency band 62.5/100/160/250/400/630/1k/1.6k/2.5k/4k/6.3k/10k/16k
Equalizer Gain –9db ~ +9db
Q Control 0.25/ 0.50/ 1.00/ 2.00
High Pass Filter frequency Through/30 ~ 250 (Hz)
High Pass Filter Slope -6/-12/-18/-24 dB/Oct
Low Pass Filter frequency 30 ~ 250(Hz)/Through
Low Pass Filter Slope -6/-12/-18/-24 dB/Oct
Time Alignment 0 — 610cm(1 cm step)
Car type ► Off ► Compact ► Sedan ► Wagon ► Minivan ► SUV ► Passenger Van
Speaker type - Center ► NONE ► 40mm X 70mm ► 5cm► 10cm► 13cm► 16cm OVER
Speaker type - Front ► O.E.M.► 10cm► 13cm► 16cm► 17cm► 18cm► 4" x 6"► 5" x 7"► 6" x 8"► 6" x 9"► 7" x 10"
Speaker type - Rear ► NONE ► O.E.M► 10cm► 13cm► 16cm ► 17cm ► 18cm ► 4" x 6" ► 5" x 7" ► 6" x 8" ► 6" x 9" ► 7" x 10"
Speaker type - Sub woofer ► NONE ► 16cm ► 20cm ► 25cm ► 30cm ► 30cm over
2-Way X'over / Front/Rear (HPF) / Frequency Through, 30/40/ ~ / 220/250Hz
2-Way X'over / Front/Rear (HPF) / Slope -6/-12/-18/-24 (dB/oct)
2-Way X'over / Subwoofer (LPF) / Frequency 30/40/ ~ / 220/250Hz, Through
2-Way X'over / Subwoofer (LPF) / Slope -6/-12/-18/-24 (dB/oct)
3-Way X'Over / High Pass Filter Frequency Through, 30/40/ ~ / 220/250Hz
3-Way X'Over / High Pass Filter Slope Through, 30/40/ ~ / 220/250H, Trough
3-Way X'Over / Band Pass Filter Frequency -12/-18/-24 (dB/Oct
3-Way X'Over / Band Pass Filter Slope -12/-18/-24 (dB/Oct)
3-Way X'Over / Low Pass Filter Frequency 30/40/ ~ / 220/250Hz, Through
3-Way X'Over / Low Pass Filter Slope -12/-18/-24 (dB/Oct
Subwoofer Level -50dB ~ 10dB
Position: 3-Way (Tw/Mid/Sub) Delay 0cm ~ 610cm (1cm step)
Postion Gain -8dB ~ 0dB

Tuner Specifications

FM range: 87.5Mhz - 108MHz (50Khz step)
FM Usable Sensitivity 9.3μV/75ohm (S/N 30dBf)
FM Quieting Sensitivity 15.2μV/75ohm (S/N 46dBf)
FM Frequency Response 30Hz ~ 15kHz (± 3dB)
FM Signal to noise ratio (Mono) 65dB
FM Selectivity(DIN) over 80dB (±400kHz)
FM Stereo Separation (1kHz) 45dB
MW range: 531kHz - 1611kHz (9kHz step)
MW Usable Sensitivity 25μV
LW range: 153kHz - 279kHz (9kHz step)
LW Usable Sensitivity 45μV

DAB Tuner Specifications

Band III - Frequency range 174.928 MHz - 239.2MHz
Mode I, II, III, IV
Sensitivity - 100dBm
Signal to noise ratio 90dB
Audio format MPEG1 Audio Layer II / MPEG4 HE-AAV V2
DAB Aerial Connector Type SMB
Output Voltage 14.4V (11V to 16V allowable)
Maximum Current < 100 mA

USB Specifications

USB Version compatibility USB 2.0 High Speed
File System FAT 16/32 / exFAT / NTFS
Maximum Supply current 1500mA
D/A Converter 24/32 bit
Video Decoder MPEG1/MPEG2/MPEG4/WMV/H.264/MKV
Audio Decoder MP3/WMA/AAC/WAV/FLAC/Vorbis
Frequency Response 22Hz - 88kHz
S/N Ratio 98.5 dB (1kHz)
Dynamic Range 89dB

SD-Card Specs

Compatible SD cards SD / SDHC / SDXC
File system FAT 16/32, exFAT, NTFS
Maximum capacity 2000 GB
Data transfer rate Maximum 25 Mbps
Video decoder MPEG1/MPEG2/MPEG4/WMV/H.264/MKV
Audio decoder MP3/WMA/AAC/WAV/FLAC/Vorbis

Bluetooth Specifications

Technology Bluetooth V5.0
Frequency 2.4202 - 2.48 GHz
Output power +4dBm(max), power class 2
Maximum range Line of sight approx. 10 meter
Handsfree profile (HFP) , V1.7
Serial port profile (SPP)
Advanced audio distribution profile (A2DP)
Audio Codec SBC/AAC
Audio/Video remote control profile (AVRCP) , V1.6
Phonebook access profile (PBAP)
Multi Profile Support

Navigation Specifications

Receiver type High sensitivity GNNS receiver
Acquisition time cold < 26 sec
Update rate 1/sec continuous
Position accuracy < 2 meters/typical
Velocity accuracy 0.05 meter/sec RMS
Positioning method GPS
Antenna External GPS antenna

Accessories

Release keys 2 pieces
Escutcheon
Installation Sleeve
DC cord 25 cm
USB extension cable 2 pieces, 1 meter
GPS antenna with 3 m cable
GPS Antenna Ground Plane Mount (Adhesive Metal Pad)
Handsfree Microphone with 3 m cable
Multi-Language Instruction Manual Included Quick-Guide
Manuals Downloadable

General Specifications

Operating voltage 12V (10.5 ~ 16V Allowable)
Maximum Current Consumption 15A
Dimensions (WxHxD) 182 x 112 x 163mm
Weight, inclu. sleeve & escutcheon 2500 kg

Delivery

How will you send my item?

We ship to addresses within the UK using Royal Mail and DPD couriers.

How much does delivery cost?

Royal Mail Standard - 2-3 Day non-tracked service - £3.99.
Royal Mail Tracked - 2-3 Day tracked service - £4.99.
DPD 2-3 Day - 2-3 Day tracked service - £7.99 .
DPD Next Day - Next working day tracked service - £11.99.
DPD Delivery - Non specific DPD service for larger/bulkier orders - £15.
Saturday/Sunday Service - Tracked service specified for Saturday/Sunday - £22.99.

For orders to UK Non-mainland and International destinations, there will be an additional charge at checkout. Please see below for more information.

How long does delivery take?

Depending on the delivery service you choose, delivery usually takes between 1-3 working days to mainland UK from the moment we despatch your order. Orders to UK non-mainland and international destinations can take longer.

When will you despatch my order?

Orders placed before 3pm are processed and despatched the same day (excluding bank holidays and weekends). Orders placed on weekends will be processed and despatched the following working day.

*Please note that international orders may require extra checks before we are able to despatch your order so timescales may vary.

Can I track my delivery?

Yes - Order tracking is offered as standard on all items, whether they are shipped via DPD or Royal Mail. You will receive your tracking information via email once we have despatched your order.

UK Non-mainland and International destinations.

Post Brexit some of our delivery partners have changed the way we ship to international and offshore destinations. This means that the cost of shipping to some locations has increased significantly and additional paperwork may need to be completed for some international orders.

Shipping for all items to UK Non-Mainland and International destinations will incur a charge at checkout. This charge is not final and additional postage may be required. Furthermore, this may incur additional delivery delays and also local customs charges which the buyer is responsible to pay.

Shipping to international destinations may require further security checks and I.D. to be provided by the cardholder. We reserve the right to cancel any orders where an order does not pass our security checks or the additional postage is not paid.

To avoid any confusion we would advise that you contact us before making your order.

What do you class as UK Non-mainland?

Rep. Ireland, N. Ireland, Channel Islands, Jersey, Guernsey, Isle of Wight, Isle of Man and Scottish Highlands. If you are unsure whether your address is classed as UK Non-mainland please feel free to contact us and an advisor will be happy to help.

For any further enquiries with regards to your delivery please contact us on 020 8561 9845 and one of our adviser's will be happy to help.

Returns

If you're not happy with your item or you've changed your mind.

Even though we're sure you'll be happy with your purchase, it's important that you are aware of how we deal with returns in the event that you need to send something back.

We understand how inconvenient it can be when you buy a product and aren't 100% satisfied with it. For this reason we have designed our returns policy to prevent any further inconvenience to you in these instances.

Under 14 days

You can return your goods for a full refund or exchange as long as you inform us of your intention to return the goods within 14 days of receipt, starting from the day after you receive your goods (Exclusions apply, see below.)
All return costs are down to the buyer and it is recommended that you return your items using a trackable method with appropriate insurance (if required).
Once we have approved your return, please ensure that you return the item within 14 days.
If a returns number is provided then please ensure that the parcel has this clearly marked.
Items need to be returned in "as new" condition in their original packaging. We don't mind if you open the product to check it, however any used or damaged products will be subject to a 25% handling fee so please take care when opening your items

After 14 days

We will not offer a refund after 14 days of you receiving your delivery unless your product is faulty.

Exclusions from our returns policy

As we're sure you'll understand, there are some products that we can't offer returns on due to their nature. These include:

Special order items (these items will be clearly identifiable).
Custom cut items.
Clothing due to health and hygiene reasons.
Products that include software which require activation.

Please note that these exclusions do not apply to items that become faulty.

If your product becomes faulty

We endeavour to get your items to you in fully working order, however in the event that your items do become faulty, please read below on what you should do next.

In a lot of cases with some products, faults can be fixed by performing some basic troubleshooting, so to prevent any further inconvenience to you we advise that you contact our Customer Service team who can guide you through some basic troubleshooting before sending items back.

Under 30 days

If your items become faulty within 30 days of delivery you are entitled to a full refund or exchange. Please contact our customer service centre who will provide necessary returns details.
Please send the items back with a cover note including a description of the fault and your original order number.
Once we have fully tested the item and confirmed the fault, we will process the refund or exchange including cost of carriage back to us (within reason).
If during our testing we cannot find a fault, no refund will be given and you will be charged for delivery of the item back to you.

After 30 days

After 30 days you will still be able to get your faulty items repaired or replaced within the manufacturers warranty and we will be happy to assist you with this. Please contact our customer service team to find out the best way to get your items repaired or replaced. Please be aware that after 30 days we will not cover you for any carriage costs.

Air Lift Warranty information

Click here for Air Lift warranty information.

PLEASE NOTE: ALL RETURNS NEED TO BE ACCOMPANIED BY A COMPLETED RETURNS FORM: DOWNLOAD
DONT HAVE A PRINTER? Just ensure you include the relevant information required on a note inside the return so that we can process your request.

I want to return an item

Unwanted Goods: In accordance with The Consumer Contracts Regulations (2015), you have a 14 working day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. The cooling off period starts on the day after the day on which you received the goods (does not include weekends). You are responsible for the cost of returning the item to us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Providing that unwanted goods are received back by us in "as new" condition, we will refund payment for the goods. We don't mind if you open the product to check it, however any used or damaged products will be subject to a 25% handling fee so please take care when opening your item. These refunds will be made within 30 days of return of goods. Should you wish to cancel your purchase within the 14 working days 'cooling off' period, please e-mail us at [email protected]
Please tell us your name and address, how your order was placed and any payment reference (ie Paypal) and the order number.
Should you cancel your purchase with this 14 working day 'cooling off' period, we will refund your payment in full via the method of payment. There will be no charges for cancellation within this 14 working day 'cooling off period'.
You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to include with the return your name and address, and a copy of your purchase receipt.
Manufacturer's warranty: Beyond this 14 working day period, you are covered under the manufacturer's warranty which is typically 1 year. If your product becomes faulty during this period, you should contact our eSupport department, via the website, direct email or phone for a returns number. We will then arrange for your item to be repaired (or replaced, if appropriate with a new product) or provide details of the manufacturers local service centre.
PLEASE NOTE: ALL RETURNS MUST BE ACCOMPANIED BY A COMPLETED RETURNS FORM: DOWNLOAD

Christmas Returns Policy

Any product purchased between 25/11/22 and 24/12/22 will qualify for our extended returns policy.
If your purchase is made within this time you have until 01/01/2023 to inform us of your intention to return your items.
All orders placed within this time which are outside of the standard 14 day policy can only be returned for a credit. All credits need to be used within 90 days of issue.
Please ensure you inform our Customer Service team in writing or via email ([email protected]).
Any items being returned need be in brand new, unopened and unused condition.
All products must be returned to us within 14 calendar days after our Customer Service team have authorised a return.
Any promotional items received FREE at the time of purchase must also be returned, unused and unopened, otherwise the value of the promotional item will be deducted from the credit.

Please note: Our normal returns policy still applies on all orders if you are within the 14 day returns period.

Airlift Warranty Managments:

Limited Lifetime Warranty for Air Lift Performance 3HTM, 3PTM or 3STM Air Management/Control system and Accessories purchased before 09/03/2021
2-Year Limited Warranty for Air Lift Performance 3HTM, 3PTM or 3STM Air Management/Control system and Accessories purchased individually on or after 09/03/202
4-Year Limited Warranty for Air Lift Performance 3HTM, 3PTM or 3STM Air Management/Control system and Accessories purchased with an Air Lift Performance front and rear suspension kit or four (4) Air Lift Performance Dominator Air Springs (purchased within 45 days of each other) on or after 09/03/2021

Airlift Warranty Bolt-on Suspenion:

1-Year Limited Warranty for Air Lift Performance bolt-on Performance Series and Slam Series suspension kits purchased individually before 09/03/2021
2-Year Limited Warranty for Air Lift Performance bolt-on Performance Series and Slam Series suspension kits purchased with a 3HTM, 3PTM or 3STM Air Management/Control System on or after 09/03/2021.

Airlift Warranty Compressors:

1-Year Limited Warranty for Air Lift Performance compressors purchased before 09/03/2021
90-Day Limited Warranty for Air Lift Performance compressors purchased on or after 09/03/2021

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