Customer Service Representative
JOB DESCRIPTION
With our ever growing business, we are looking for a customer service and returns representative to join our team to assist in the day to day after sales care and support and returns processing.
ROLE WILL INVOLVE:
- Answer customer phone calls and provide after sales support where necessary.
- Contacting manufacturers to troubleshoot issues and book in returns.
- Deal with customer returns, faulty goods, change of mind etc -liaise with manufacturers and distributors
- Booking in returns with Manufacturers and follow up with manufacturer on customer behalf.
ESSENTIAL CRITERIA:
- Good verbal and written communication skills.
- Passion for providing excellent customer service.
- Ability to work efficiently in a high pressure environment.
OTHER DETAILS:
- 5 day week / Working hours: 9:30am-6:30pm Monday-Saturday
- Based in Hayes, West London, UB3
- On-site free car parking
- Salary from £23K depending on experience
HOW TO APPLY:
Please email your CV and covering letter to:
[email protected]